Sales Process Improvement

J. BRANDON ROBERTS

*** **** ****, ***********, ** 37040 931-***-**** *.*******.*******@****.**********.***

SUMMARY I get results, accomplish tasks, and make things happen.

I solve difficult problems in ambiguous situations through servant leadership and creative thinking. I

love leading teams to improve competitive advantages and to implement change management.

There is nothing better than working with others to successfully identify problems, analyze root

causes, create thoughtful solutions, and implement those solutions create continuous improvement.

EDUCATION VANDERBILT UNIVERSITY Nashville, TN

OWEN GRADUATE SCHOOL OF MANAGEMENT

Master of Business Administration (MBA), May 2014

Concentrations: Operations, Strategy

GPA: 3.53

ACADEMIC LEAN PROCESS IMPROVEMENT

EXPERIENCE Process Improvement Project with a Healthcare Services Company

Led a five student-consultant team to design and implement a Lean process redesign and waste

reduction program; coordinated with, and presented results to, the CEO, COO, and executives.

Cut process cycle time by 67%, decreased defects, and allowed quality control staff to spend more

time on other value-adding duties, resulting in less waste and increased operational efficiencies.

Increased efficiencies, and results, were achieved with no additional capital expenditure.

SALES AND OPERATIONS PLANNING (S&OP) EFFECTIVENESS

Strategic Consulting Project with a multi-billion dollar Manufacturing Company

Researched current operating procedures, investigated industry best-practices, and identified

areas to reduce waste and increase efficiency in order to meet the long-term corporate strategy.

Proposed prioritizing product production based on total contribution margin and profitability.

Suggested a pull system with real-time knowledge of downstream demand to improve fill rate.

MARKETING STRATEGY AND SALES TACTICS DEVELOPMENT

Strategy and Operations Intern at a Financial Services Firm

Conducted strategic market analysis of target market, pricing levels, regulations, and local and

regional competitors; used results to create the Corporate Marketing Strategy and Sales Tactics.

Developed Key Performance Metrics to analyze potential customers in order to prioritize high

profit-potential targets, reducing client acquisition time and increasing customer profitability.

Presented findings daily to CEO and the Directors of Operations and Business Development.

ADDITIONAL PREVIOUS PROFESSIONAL EXPERIENCE AND TRAINING

Founded two companies where I managed the strategy, operations, finance, marketing, and sales.

Familiar with Process Flow Diagrams, Control Charts, Value Stream Maps, Lean, and Six Sigma.

Certified Financial Planner (CFP®) with over 600 previous clients and $14.5M of managed assets.

Led 30 soldiers during one year of ground combat operations in Afghanistan

Army Ranger, Class 07-04 (a graduate of the U.S. Army’s premier leadership program)

Contact this candidate