Customer Service Sales

Name PRATIBHA CHAUHAN

Address ** ****** ******

HALL GREEN

BIRMINGHAM

B28 9LJ

Phone Number 012*-***-****

Mobile number 077********

E-mail ************@*****.***

Personal Statement

I am a very hard worker who thrives on new challenges. I enjoy working as

part of a group or on my own. I am punctual and very organised.

Willing to work on a shift basis including

evenings and weekends.

Always smartly dressed, articulate and

presentable. Ability to take ownership of issues

and to work alone with little or no supervision.

I also really enjoy working in a fast paced

environment and have the following attributes:

Key Skills

< Good listener

Work well with other people

Flexible approach to work

Full British driving license

< Friendly personality and able to engage customers.

< A strong work ethic and desire to succeed.

< Smart presentable appearance.

< Possess a polite and helpful manner.

< Confident communication skills.

< Willing to learn.

< Positive attitude.

< Confident and articulate.

< Persuasive and having good influencing skills.

Employment History

Hair and Beauty unisex salon Hairdresser

Apprentiship

April 2010 - Sept 2012

Duties: Straightening, styling, cutting, colouring and weaving hair with

chemical solutions. Welcoming customers &

talking to them about their requirements.

Providing a first class professional

hairdressing services to valued clientele.

Using fingers, combs, barber scissors, hair-

waving solutions and other accessories. Giving

homecare & also hair care advice to customers.

Conditioning, bleaching, permanent waving,

tinting and straightening hair. Communicating

with all types of customers, listening to their

needs. Supporting other salon members with

their duties. Studying a clients facial

features and then advising them on the best

hair style. Keeping the salon and equipment

safe and clean. Up selling salon products and

services to meet and exceed sales targets.

Educating clients on products which could lead

to sales and also client satisfaction. Flyering

& promotional work where necessary to increase

clientele. Promoting re-booking and loyalty in

clients.

Royal Bank of Scotland Collection Advisor (Brook Street)

Dec 07 - Nov 08

. Contacting people to ask for payment

. Using specialist computer databases to check customers' credit records

. Negotiating realistic repayment plans if people are in financial

difficulties

. Setting up and maintaining customer files

. Recording payments

. Tracing missing debtors

. Starting legal proceedings if the debt is not paid within an agreed

time

Talbot's (Birmingham) Ltd Administrator Mar 04 - Nov

07

. General Administration duties

. Inbound / Outbound calls

. Producing statements, invoices and credit notes

. Creating Proforma invoices (cash sales)

. Giving quotes via fax, e-mail and phone

. Making delivery notes

. Customer liaison

. Booking printing work using order book

. Working with Pegasus / Accounts Office

. Working with Marrakech Click To Order

Vodafone Data Entry Clerk Sept 03 - Mar 04

. Inputting personal details of customers with new mobile phone accounts

Newsagents Shop owner Self-Employed Jul 91 - Aug

03

. Display newspapers and magazines

. Writing paper rounds

. Cancelling papers and magazines

. Issuing travel cards

. Using pay point terminal

. Customer service

. Displaying and merchandising

. Rotating stock

. Ordering

. Warehousing

. Banking

. General tidying of shop

. Balancing cash

. Window displaying

. Stocking shelves

. Stocktaking

Operating the tills, including cashing up and completing paper work at the

start and end of shift.

Assisting customers in the selection and purchase of items.

When required wrapping up purchased items for customers.

Handling customers complaints in a professional and diplomatic way.

Keeping the shop floor clean and tidy at all times

Setting up promotional displays.

Giving expert advice to customers regarding products.

Moving large amounts of stock and merchandise around the shop.

.

Yellow Pages Call Centre Operator

Apr 01 - Apr 02

. Answering inbound calls

. Taking correct information

. Finding advertisers in the area code

. Connecting customer to number requested

. Supplying business information as requested

Birmingham County Court Paper Keeper Feb 91 - Jul

91

. General administration

. Filing of county court judgements

. Answering in coming phone calls giving times and

dates of court appearances

Education & Training

NVQ 3 Hairdressing

Reflections Training Academy

Cutting and Styling Ladies Hair

Sept 2012 to Dec 2013

NVQ 2 Hairdressing

Reflections Training Academy

Cutting and Styling Ladies Hair

July 2011 to 3rd September 2012

NVQ 2 Barbering

Sollihull College Blossomfield

Mens Hairdressing Practical and Therory

September 2010 - June 2011

Styling and cutting gents hair,

Trimming mens beards and moustaches

NVQ Level 1 pass

South Birmingham College

Hairdressing Practical and Therory

Beginners in Perming, coluring,setting and basic haircutting

September 2009 - June 2010

NVQ Level 2 pass

South Birmingham College

Beauty Practical and Therory

Eye lash tinting, eye lash perming, manicures, pedicures,

September 2009 - June 2010

Waxing and Facials.

South Birmingham College

NVQ Level 1 - Floristry 2006

Learn Direct

Basic IT 2003

City and Guilds College of Food and Domestic Arts 1977 -1979

Hair theory and practical Pass

Beauty theory and practical Credit

Wig making theory and practical Distinction

GCSE

Mount Pleasant Comprehensive 1972 - 1977

Standard secondary Education received

References available upon request

Contact this candidate