Quality Assurance Manager

William Koenig

***** ****** ****** ***** *****, Ohio 44116 - 904-***-**** (C) - ***********@****.***

Career Focus

A highly experienced Operations Manager who has demonstrated the ability to lead diverse teams of

professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and

fast-paced environments.

Summary of Skills

• Real-estate owned liquidation specialist • QA / QC auditing

• Mortgage servicing / Insurance monitoring • Risk management

• Leadership / Team development • Fraud investigation

• Proficient in Microsoft Office Products • Collector training

Professional Experience

Bank of America

Beachwood, Ohio February 2013 to Current

Mortgage Underwriter

• Ensure collection of all outstanding documents required to clear loan conditions

• Conduct post-approval audits to verify completion of all paperwork prior to closing

• Require adjustments be made to comply with government and bank policies are made prior to funding

• Assist management with miscellaneous tasks as need to ensure proper loan processing

Jacksonville, Florida August 2010 to February 2013

Business Control Specialist

• Audited short sale loan packages prior to submission to the investors

• Conducted post-approval audits to verify completion of all paperwork prior to closing

• Ensured regulatory compliance according to investors

• Remediated line of business disputes

• Reviewed high level audit findings to provide resolution

• Assisted team members with complex quality assurance situations

Lydia Cladek, Inc.

Saint Augustine, Florida March 2007 to June 2010

Loan Underwriter

• Underwrote and approved sub-prime automobile loans

• Reviewed and verified all loan documents

• Calculated debt to income ratios, year to date wages, and other qualifying data

• Attended and led seminars detailing lending programs and available software enhancements

St. Johns Realty Group

Saint Augustine, Florida August 2005 to March 2007

Real Estate Agent

• Listed and marketed residential and commercial properties

• Attended and coordinated open houses

• Collaborated with fellow agents on joint marketing projects

Greentree Servicing, Inc.

Jacksonville, Florida December 1997 to November 2004

Regional Manager

• Led a staff of 5 Managers and 35 loan servicing team members

• Managed month to month reduction of delinquency

• Interviewed and retained legal counsel for foreclosure and replevin processes

• Oversaw the liquidation of 125+ REO properties per month

• Conducted semi-annual and annual employee performance reviews

• Monitored updates and changes to collection and foreclosure regulatory statutes

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