Manager Customer Service

JASMEET ARORA

** ***** ******, *******, **, M*J *E2

647-***-**** ***********@*****.***

OBJECTIVE: An employment position with PLD Promotions as a Jr Event Manager.

HIGHLIGHTS OF QUALIFICATIONS

More than two years of experience in Event logistics coordination, and Operations management.

Over one year of experience assisting in planning and delivering full scale corporate events, Medium-

sized Concerts and Social Life Cycle Events.

Experienced in providing exceptional customer assistance and consultation to a high volume of

clients. Ability to work under constant pressure and troubleshoot minor problems on-site.

Extremely efficient at cash handling and providing swift customer checkouts on the POS systems.

Multilingual Proficiency with Highly effective communication skills and multi-tasking abilities.

Good exposure to the world fashion, Technology and the new retail marketing skills.

Proficient in Microsoft word, PowerPoint, Excel, Outlook, Filemaker, Retail Pro software, and

several post production software’s (Premier, Photoshop).

EDUCATION

Special Events Planning Diploma Program 2012-2014

George Brown College, Toronto ON

CERTIFICATION

Smart Serve, Ontario certified.

AODA Customer service training certified.

PROFESSIONAL EXPERIENCE

Office Manager/Event Operations Manager Jan 2013 - Present

Sights and Sounds Productions, Toronto, ON

Creating detailed production schedules, critical paths for the upcoming/ongoing events to efficiently

deliver the required services.

Coordinating with the operations department to remove any discrepancies in the plan of action.

Meeting the clients and understanding their event specific equipment requirements.

Creating custom deals and packages, contract negotiation.

Managing all logistics, hardware, software, and deliverables.

Keeping track of the entire equipment inventory to reduce delays in the delivery of the event services.

Jan – March 2014

Event Management Trainee

Paradigm Events Inc., Toronto, ON

Client Negotiation – Specializing in creating customized quotations, appropriate business

communication, and detailed budgets taking into account, sustainability and profitability.

Account Handling – Maintaining professional relationships with major clients by creatively

diversifying each special event.

Marketing & Promotions – From sending out physical mailers/flyers to updating social media with an

interactive point of view on a daily basis.

On-Site Management - Frequent unplanned inspections for ongoing events to audit and review the

event services being provided.

Vendor Management – Maintaining Strong relationship with vendors for F&B, Audio/Video,

Entertainment, venue, decor services etc.

Sponsorship - Attaining anticipated sponsorship's for every special event by creating custom

sponsorship packages and tiers. (Office Suite, Adobe Photoshop)

Troubleshooting – Providing extra ordinary troubleshooting services ranging from Technical problems

on site to conflict management in house.

Campus Store Key holder (Part Time) Sept 2012 - Present

George Brown College, Toronto, ON

Managing the store, staff, and clients efficiently in the absence of manager.

Assisting new students in their product search and understanding their requirements.

Looking after cash-out registers, refunds, exchanges and store closing effectively.

Managing inventories of all electronics. Forecasting the demand of the product by its sales.

Creating season specific discount packages for new students and efficiently meeting there electronic

needs.

2010 – 2012

Assistant Event Coordinator

Allied Audio Visual Inc., New Delhi, India

Provided assistance in troubleshooting audio-visual equipment including Multimedia Projectors/LED

Walls, Professional Sound Systems, Mixers, Microphones, wiring, and additional event specific

hardware.

Assisted in planning and theme development of special events like Gala Dinners, Outdoor concerts,

golfing events, award ceremonies by using timelines, critical paths and other planning tools.

Coordinated with the A/V operations team and clients concerns, ensuring timely equipment delivery

and set-up.

Created specific quotations for the clients by considering their request for proposal and securing the

deal timely and efficiently.

Placed appropriate risk management plans to ensure the smooth running of all events.

Fashion Consultant Summer 2011

Timberland Boot Company, New Delhi, India

Guided Walk-in customers to make an informed decision on their purchase by helping them be aware

of the technology of the product and its usage.

Managed inventory, cash and credit intake on widely used retail software.

Volunteer Experience

Participation as a Leader in the Student Leadership academy at George Brown College and

engaging in activities contributing to the welfare of the students, faculty and the college as a whole.

As an Audio-visual set-up assistant at the Film shooting of Robocop- The Movie (2014) near the

George Brown waterfront campus.

Registration assistant at CIBC Run for the cure 2012 helping in collecting proceeds from the

participants and giving away free T-shirts to eligible runners.

Campaigning for Johnson & Johnson’s Nicorette by setting up roadshows and anti-smoking short

plays all across the capital city.

(References and Experience letters can be furnished upon request)

Contact this candidate