Customer Service Manager

Aseem Sethi

*-**** ********* **, ****** SK

306-***-****

*****.********@*****.***

Skill Summary

Experienced and result oriented professional with a talent to effectively identify and

maximize opportunities to increase revenue and growth. Utilizing creative marketing

strategies to decrease timelines and increase productivity.

Education

• Post Graduate in Marketing Management from Humber Business School,Toronto,

Ontario, Canada

• Bachelor in Hotel Management from Banarasidas Chandiwala Institute of Hotel

Management and Catering Technology, I.P University, India (2006 to 2010)

Work Experience

Working as a Restaurant General Manager for Pizza Hut, Regina from

Dec 2013 – present

-- Takes full accountability for the restaurant profit and loss management by

implementing marketing strategies; following cash control/security procedures, maintaining

inventory, managing labor, reviewing financial reporting to enhance restaurant results

-- Ensures company standards on equipment, facility and grounds are maintained by using a

preventative maintenance program

-- Motivates and directs team members to exceed customer expectations with fast, accurate,

friendly service in clean surroundings.

-- Mobilizes the restaurant management team to oversee the financial controls,

operations, people development, customer service and compliance within the restaurant

across all shifts

Worked as a Restaurant Manager at A&W Restaurant, Regina from

Nov 2011 – October 2013

-- Taking responsibility for the business performance of the restaurant.

--Analyzing and planning restaurant sales levels and profitability.

--Recruiting, training and motivating staff.

--Managing staff and providing them with feedback.

--Maintaining high standards of quality control, hygiene, and health and safety.

Worked as a Line Cook at The Diplomat Restaurant for 6 months ( part

time)

--Delight our Guests by providing quality and timely prepared foods

--Practice cost-cutting measures

--Stock and rotate food

--Perform operating procedures

Worked as Food and Beverage Supervisor at “Bombay on the Lake”

Toronto, Ontario from March 2011 to October (Part Time)

--Developing new strategies to increase the revenue and customer satisfaction

--Training and supervising the evening operations in the restaurant

--Gathering feedback from the guests and using it effectively

--Maintaining inventory of all the daily supplies required in operation

Worked as a Sales Consultant ( Intern ) for Magnum Hunt – I.T Staffing

Solution, Mississauga, Ontario from April 2011 to July 2011

--Getting new clients for the company

--Securing the orders or opening given by the clients by finding the most desirable candidate

--Undertaking the social media campaign and doing constant updates on social media

--Rapport building with existing and new clients.

Voluntary Work

• Lead a team of 5 members during chef completion at my college.

• Participated in many outdoor catering held at Taj Hotel, The oberoi`s New Delhi,

Hilton hotel, The Maurya New Delhi.

• Facilitated theme dinner during Hospitality Assemble held at my college.

• Participated at Culinary events held at Hilton hotel and Le Meridian hotel.

• Participated in Facility Planning competition held at my college.

References are available upon request

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