Customer Service Human Resources

Samantha Boudreau

Phone: 226-***-**** Email: ********@*********.**

Profile Summary

A Critical thinker with the ability to analyze situations from multiple viewpoints to draw logical, cohesive

conclusions; Flexible team player who thrives in a fast-paced work environment; Excellent communication

and interpersonal skills, including mediation and problem solving; Proficient use of Microsoft Office, as

well as skilled in internet navigation, social media sites and email systems.

Education

Wilfrid Laurier University Sept 2010 – Present

Currently enrolled in fourth year Honors Sociology degree program

Successfully maintaining Honours Average

Work Experience

Mcdermid Paper Converters May 2013 – Aug 2013

Administrative/Human Resources Associate

Celebrating 40 years as one of Canada’s leading manufacturers of specialty paper roll products. Located

in Oakville Ontario; employing over 50 people in its 65,000 square foot facility. Clients include major

national retailers, distributors, resellers and office product retailers.

Implemented a code of conduct policy for factory staff to ensure a productive work environment

Organized weekly meetings with team leaders to discuss personal as well as team issues and how

as a group, we can solve these issues

Assisted office manager with daily order invoicing

Supported customers with order processing

Hornidge Residence April 2012 – Aug 2012

On-site Childcare Provider

A family residing in Ontario with two young children; ages two and four

Maintain a safe and progressive environment in the home for children

Ensure emotional and physical well-being of children including basic first aid treatment when

required and reinforcing appropriate discipline

Healthy meal preparation

Scheduling and transporting children to and from various activities

Respect for client confidentiality and discretion at all times

Domino’s Pizza July 2007 – Aug 2011

Customer Service Representative

Domino's Pizza is the recognized world leader in pizza delivery. It ranks among the world's top public

restaurant brands with its global enterprise of more than 10,500 stores in over 70 international markets.

Independently performed daily store operations

Accurately processed customer orders and coordinated on time delivery with drivers

Responsible for new employees orientations pertaining to company policies, procedures, and code

of conduct

Volunteer Experience

ACCESS U Charity - Laurier, a chapter of ACCESS: Allowing Children a Chance at Education, Inc.

Secretary and Social Events Coordinator Sept 2012 - Present

ACCESS U Provides education for children in the developing world; Facilitate capacity-building

workshops to help students acquire practical and professional knowledge; and Administer a community

outreach program to help children in the Waterloo community to read, write, and play .

Championed a team of 7 peers in the planning and coordination of interactive, informative and fun

fundraising initiatives and events.

Responsible for providing campus-wide awareness

Raised $3,000 over the course of five months

Pinehaven Nursing Home Sept 2012 – Dec 2012

Seniors Caregiver

Pinehaven Nursing Home is a licensed and fully accredited long-term care residence located in the City of

Waterloo.

Planned /coordinated modest budget activities that took into account individual health conditions

Maintained/ensured a safe environment for individuals

Provided friendly companionship for individuals afflicted with dementia

Communicated and interacted in a pleasant and respectful manner

References available upon request.

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