Customer Service, Quality Engineer
Resume:
Phone 656-***-**** • CEl. (***-656-***-****
EMAIL : ***************@*******.***
Resume
Carlos Moreno Alvarado
C. Paseo de los Cisnes 8151 43A • Fraccionamiento Paseos del Alba • Cd. Juárez
objective
Work in a business organization to apply acquired experience, abilities and knowledge with
opportunity for personal advancement and expand knowledge in areas such as Quality,
Manufacturing and Maintenance
Professional experience
June 2012 Quality Customer Service Rep.
AGC Automotive Glass México S.A de C.V., El Salto, Jalisco
To AGC Glass Company North America, Kingsport, TN.
Oct 2012
Responsibilities Include:
• Promote and improve customer perception with timely/accurate communication, pro active
communication and follow up.
• Analyze and summarize customer issues in order to prepare appropriate
solutions/clarifications to respond to customers.
• Interface with customer, customer visits to participate in team efforts to investigate quality
issues, gathering samples in order to determine root cause, implement corrective actions
and verify effectiveness of corrective actions
• Lead and direct customer issues to closure, by gathering appropriate CF teams and using
multidisciplinary problem solving approach and other documents, per customer
requirements.
• Coordinate quarantine and containment actions at the customer location and AGC Plant.
• Record and maintain internal and external customer data base of events such as customer
report visits, 8D s, action plans and evidence
Jan 2010 Quality Superintendent
To Vidriocar S. De R.L de C.V, Ciudad Juárez Chih.
Aug 2011
Responsibilities Include:
• Maintain company compliance with ISO TS 16949 quality system
• Support and promote ISO 14001 Environmental Standard
• Review, understand customer requirements to ensure compliance
• Coordination and leadership of quality resources to obtain and maintain plant and quality
goals (PPM and other targets, internal and external costs).
• Lead/promote fast response process for all customer complaints
• Effective Corrective Actions coordination, leading CFT s to root cause customer complaints
and implementing sustainable corrective and preventing actions.
• Monitor performance by gathering relevant data and produce statistical reports.
May 1999 Quality Engineer / Customer Service Rep.
To Autovidrio S.A de C.V., Cd Juárez, Chih.
Dec 2009
Responsibilities Include:
• Promote and improve customer perception with timely/accurate communication, pro active
communication and follow up.
• Analyze and summarize customer issues in order to prepare appropriate
solutions/clarifications to respond to customers.
• Interface with customer, customer visits to participate in team efforts to investigate quality
issues, gathering samples in order to determine root cause, implement corrective actions
and verify effectiveness of corrective actions.
• Initiation and follow up of containment actions in house and at customer location,
preventive and corrective actions as a result of non conformance of the customer
requirements.
• Lead and direct customer issues to closure, by gathering appropriate CF teams and using
multidisciplinary problem solving approach and other documents, per customer
requirements.
• Record and maintain internal and external customer data base of events such as customer
report visits, 8D s, action plans and evidence.
• Review customer portals as required to monitor activity, performance, requirements, etc.
• Maintain/record COPQ, monitor performance and produce statistical reports
• Participate and provide feedback on the Dock Audit process to ensure inspections are value
added to the Quality of the product.
Sept 1994 Production Lead Supervisor
To Autovidrio S.A de C.V., Cd Juárez, Chih.
May 1999
Responsibilities Include:
• Lead and support production team in the manufacturing of automotive glass products with
technical knowledge concerning all products fit, form and function.
• Coordination and leadership of resources to obtain and maintain production and plant goals.
• Assure that all found process discrepancies have a corrective action plan.
• Assure that all process and system concerns are closed within time.
• Audit daily production reports from supervisors
• Monitor performance by gathering relevant data and produce statistical reports.
Aug 1990 Maintenance Change Over Team Supervisor
To Autovidrio S.A de C.V., Cd Juárez, Chih.
Sept 1994
Responsibilities Include:
• Identify and establish preventive and corrective maintenance routines to be performed
during change over time.
• Estimate maintenance and repairing costs
• Develop and implement check sheets for manufacturing tooling to identify preventive and
corrective maintenance, after each production run.
• Train and coordinate SMED Cross Functional Teams to improve and maintain tooling
change over time
• Actively participate as team member of FORD Glass Division Team for change over time
and tooling design improvement.
Apr 1989 Maintenance Supervisor
To Autovidrio S.A de C.V., Cd Juárez, Chih.
Aug 1990
Responsibilities Include:
• Establish equipment check list and preventive maintenance routines using MAINSAVER
software
• Establish predictive maintenance routines using oil analysis, vibration analysis and thermal
analysis for critical equipment.
Estimate maintenance costs
•
Training and coordinating maintenance teams to acquire and maintain TPM certification
•
Mar 1988 Maintenance Tech. Electrician
To Autovidrio S.A de C.V., Cd Juárez, Chih.
Apr 1989
Responsibilities Include:
• Complete daily startup check lists
• Perform corrective actions and maintenance as required
• Perform scheduled preventive maintenance
• Input data to maintenance data base (MAINSAVER)
• Complete daily log and supervisor report
Education
Universidad Autónoma de Ciudad Juárez
Bachelor of Science Industrial Engineer (inconclusive)
Languages
Spanish, native
•
English, fluent (read, write, speak)
•
Training
GPDS, Green Belt, Dynamic Control Plan, SPC, Global 8ds, Lean Manufacturing, Root Cause
Analysis, Corrective and Preventive Actions, Effective Negotiating, Microsoft Office, SMED
Contact this candidate