Customer Service Sales
Resume:
KIMBERLEE TERESE HARRIS
PHILADELPHIA, PA 19119
HOME 215-***-****
CELL 267-***-****
**********@*****.***
OBJECTIVE
To obtain a challenging position with a dynamic organization that utilizes my education and work
experience.
WORK EXPERIENCE
Tech USA, Inc. Motorola/ARRIS Horsham, Pennsylvania
November 2012 - October 2013
Troubleshooting Assistance Professional
Acted as front line technical support person for a US based 24x7 operation that managed front
end responsibilities for EMEA, North America, & Latin America inquiries. Demonstrated
knowledge of overall system operation and the ability to provide initial problem characterization
and basic resolution. Provided phone, email and eSupport monitoring. Performed case creation,
SLA entitlement identification, severity and issue characterization, critical escalation, and queue
dispatch. Utilized MS Word and Excel. Achieved Certified Level 1 Technical Assistance
Professional status.
The Carney Group/Corporate Call Center Blue Bell, Pennsylvania
July 2010 – November 2012
Senior Consultant (Medicare), Independence Blue Cross
Licensed in 22 states to sell the Blue Cross Medicare Advantage plans and Medicare
Supplements to the senior market. Evaluated, educated and enrolled seniors in the appropriate
health plan.
Anthem Extras Sales Agent, Independence Blue Cross
Licensed in 11 states to sell Anthem Extras Dental and Vision plans to existing Medicare
Supplement members in the senior market. Evaluated, educated and enrolled seniors in the
appropriate health plan.
Team Lead, Humana, Inc.
Licensed in 22 states to sell Humana Part D prescription drug plans to the senior market.
Evaluated, educated and enrolled seniors in the appropriate health plan. Managed and trained
agents.
Senior Sales Agent, Humana, Inc.
Licensed in 44 states. Educated and enrolled seniors in Medicare Part D Plans.
311 Operator/City of Philadelphia Philadelphia, Pennsylvania
February 2010 - August 2010
Customer Service Representative
Provided customer service (non-emergency) to the residents of the City of Philadelphia.
Completed service requests, solved complaints and provided information.
Boscov's Department Store, LLC North Wales, Pennsylvania
May 2007 - September 2008
Counter Manager/ Beauty Consultant CLINIQUE
Provided beauty consulting services for the #1 selling prestige cosmetic brand. Delivered
customized service and expertise.
M.A.C. Cosmetics, Bloomingdale's, Boscov's, Macy's and Nordstrom’s Philadelphia,
Pennsylvania
March 1999 – Present
Freelance Fragrance/Makeup Artist
Experienced make-up artist and fragrance model for such companies as YSL, Bvlgari, Rampage,
Calvin Klein, Elizabeth Arden, Dolce & Gabbana, Stila and Vera Wang. Provided sales support in
a strong teamwork driven environment.
The Hartford Financial Services Group Inc. Fort Washington, Pennsylvania
March 1999 - September 2006
Long-term Care Consultant (MetLife)
Licensed in 47 states in accident and health insurance for The Metropolitan Life Insurance and
United Health Care companies. Evaluated the needs of AARP members through a personal
consultation that led toward the purchase of long- term care, Medicare supplements and hospital
indemnity plans.
Garden Botanika Willow Grove, Pennsylvania
July 1994 - May 2001
In House Make-Up Artist
Delivered strong sales support in special events, promotions and ongoing quality customer
service.
Amtrak Fort Washington, Pennsylvania
July 1991 - September 1999
Reservation Sales Agent
Provided reservation sales, quality customer service and problem resolution for Amtrak customers
throughout the United States.
EDUCATION AND CERTIFICATIONS
BS, Fashion Merchandising
Philadelphia University Philadelphia, Pennsylvania
Diploma – Art and College Preparatory
Philadelphia High School for Girls Philadelphia, Pennsylvania
American Institute of Financial Gerontology – December 2005
CLINIQUE: Certified Level 2 Beauty Specialist - August 2008
ARRIS: Certified Level 1 Technical Assistance Professional - May 2013
REFERENCES
Shelley Carter
Supervisor, Corporate Call Center
Professional
Bob Tigro
Corporate Call Center
Professional
Claudette Stone
Personal
Lea Bailey-Medley
Personal
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