Customer Service Data Entry
Resume:
P. Elizabeth Anderson
Virtual Assistant at A & D Media Administrative-support Volunteer
*****************@*****.***
Summary
I seek to obtain a position in a people-oriented company where I can put in my maximum potential to achieve
corporate goals.
I desire to join an organization that offers a constructive workplace environment so that I may improve my six
years of customer-oriented work/volunteer experience, adding strength to my strong communication and
organizational skills.
I also have experience utilizing various SM platforms and online business applications, including: Tumblr,
Twitter, Facebook, Hootsuite, YouTube, Instagram, Google+, Yelp, Foursquare, Dropbox, Evernote, Capsule
CRM, EchoSign, Skype, and Basecamp.
Summary of Qualifications:
• Excellent customer & personnel skills
• Interviewing skills
• Cash-handling experience
• Proficient in computers
• Organized & detail-oriented
• Ability to work independently
• Ability to work in team environment
• Ability to pay close attention to detail
• Ability to perform routine and repetitive keystrokes
• Six years clerical/data entry skills (11,000 kph)
• Successful in mastering new skills through hands-on experience
• Remain calm & work well under demanding conditions
• Strong interpersonal & communication skills
• Good eye for detail: well organized, skilled in setting priorities
• Leadership experience
• Reputation for excellence & high quality service to clients
• Equally effective working independently & in cooperation with others
• Highly effective in promoting a positive, productive environment
Experience
Virtual Assistant (General) at A & D Media
November 2013 - Present (6 months)
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• Manage the phone line using scripts to route calls
• Assist with creating general phones scripts for various inquiries
• Schedule meetings/conference calls
• Manage email inquiries within 24-48 hours
• Follow up with incoming emails for the company
• Assist with follow up after networking meetings and events and mailing out correspondence
Have experience utilizing Basecamp, Capsule CRM.
Program Assistant at Volunteers of America Delaware Valley
July 2013 - September 2013 (3 months)
• Conduct initial interview/orientation of new clients to facility, job training sessions
• Monitor medication to clients; document in daily log
• Perform general housekeeping;
o Clean bed areas/rooms as outlined by established procedures
o Clean client beddings/storage bins
o Clean Staff restroom
• Schedule & document medical appointments for clients with institution and/or providers
• Maintain client/staff confidentiality in compliance with operational policies & procedures
• Monitor client/visitor Welcome Station
o Perform thorough security check using established procedures
o Monitor entrances utilizing closed-circuit cameras
• Provide clerical support to Case Management Team
• Perform complete facility checks; utilize staff radios; monitor security cameras
• Maintain all files and documents for clients
Retail Sales Associate at Macy's
November 2012 - June 2013 (8 months)
• Connect with customers and demonstrating an enthusiastic and positive attitude
• Work in various departments throughout the store, and engaging with different associates, customers, and
managers
• Work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new
procedures
• Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make
purchases
• Meet or exceed sales, customer service and loyalty program standards
• Communicate effectively with customers, peers and management
• Handle physical requirements to accomplish daily responsibilities
• Work a flexible schedule, including morning, evening and weekend availability
• Adhere to Loss Prevention control and compliance procedures
Social Media Executive Manager at A & D Media
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July 2011 - January 2013 (1 year 7 months)
• Assist with creation, conception, and presentation of social media strategy and integrated marketing
campaigns.
• Interpret the direction of strategy/planning and creative leads.
• Communicate and coordinate client service, production and strategy/planning teams ensuring that
community strategy supports overall brand goals and objectives.
• Review user generated comments and posts in a quick and timely manner.
• Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s
experience.
• Enforce the Social Media Guidelines as defined by the brand.
• Escalate User Generated Content, where appropriate, to internal and client stakeholders.
• Understanding of popular social networks – design, functionality, users
• Demonstrate ability to produce community management guidelines and documents that reflects the holistic
understanding and implementation of the role of social media and its effects.
Have experience utilizing multiple SM platforms; Tumblr, Twitter, Facebook, Hootsuite, YouTube,
Instagram, Google+, Yelp, Foursquare, Evernote, Dropbox.
1 recommendation available upon request
Laboratory Assistant at American Red Cross
December 2011 - October 2012 (11 months)
• Receive and prepare donor samples and documentation for testing.
• Evaluate samples to determine suitability for testing, prepare and ship samples, as applicable.
• Operate, maintain and perform quality control on laboratory equipment.
• Ensure that equipment is approved for use, maintenance complete and documented.
• Perform troubleshooting on equipment/computers as assigned by Lead Laboratory Assistant or Supervisor.
• Perform the confirmatory send out process and ensure completeness and accuracy.
• Ensure adequate inventory of required supplies for department and area.
• Perform data entry and operate the computer programs associated with donor samples.
• Carefully review paperwork and consistently identify discrepancies to ensure production efficiency and
consistent compliance.
• Perform customer communications, as required.
• Demonstrate knowledge in all procedures performed in the assigned department.
• Participate in continuing education programs and training/retraining as necessary.
Senior Teller at TD
March 2005 - May 2011 (6 years 3 months)
• Maintain cash-box/process customer transactions
• Cross-sell products/ Sales
• Assist in teller/vault/ATM audits & settlement
• Research customer account inquiries
• Perform and submit quarterly exams
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• Attend quarterly/annual security training seminars
• Participate in continuing education programs and training/retraining workshops as deemed necessary by
established management team
• Operating/troubleshooting teller cash-machine dispensers
• Research transaction discrepancies
• Maintain professional composure in potentially stressful & hostile interactions with customers
-Fraudulent transactions
-Robbery in-progress
• Utilize multiple software programs simultaneously
• Complete and submit daily reports to direct supervisor(s)
• Assist in training new-hires
• Approving transactions for tellers with low authority levels
Volunteer Experience
Administrative-support at Victory in Christ Christian Center
October 2010 - Present (3 years 7 months)
• Provide support for events coordinator(s)
• Data entry
-Help maintain ‘clean’ database (cut back on duplicate profiles, etc.)
• Assist in maintaining filing system
• Maintain thorough knowledge of database software (updates, new software programs for patron/guest info
management)
• Assist in support of event preparation (obtaining approval for space/materials/food/microphones/door
greeters/staff for child-care, etc)
• Support event (adequate staffing of tables, registration, materials for guests)
• Assist with guest registration for Events
• Input Events into database calendar
• Email/mail correspondence to guests
• Perform follow-up phone calls for events
• Provide correspondence for promotional materials/media (flyers, in-house bulletins, video, social media,
etc)
Director of Singles' Ministry at Victory in Christ Christian Center
January 2012 - July 2012 (7 months)
Small Group Facilitator at Victory In Christ Christian Center
May 2011 - July 2012 (1 year 3 months)
• Attend weekly church services
• Maintain positive relationship with immediate family, church members & visitors
• Have and maintain good reputation within local church, family, community, and place of work/business
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• Promote an environment of unity & respect
• Commit to not use small group as a form of personal solicitation/business ventures
• Attend monthly leadership meetings & training workshops
• Submit timely monthly reports via church online database
• Actively volunteer within local church
• Speak positively & supportively of local church and its leadership (clergy, ministry directors, etc.)
• Have and maintain a clean criminal background history
Certifications
CPR & First Aid
American Red Cross July 2013 to July 2015
Free Online Typing Test
GoodTyping License C00178160 (Validation code: 1052952) December 2013
Skills & Expertise
Social Networking
Social Media Marketing
Management
Blogging
Sales
Online Marketing
Leadership
Social Skills
Teamwork
Event Planning
Newsletters
Telephone Skills
Problem Solving
Team Motivator
Research
Group facilitation
Online Social Networking
Time Management
Data entry
Able To Multi-task
Listening Skills
Technical Reading
Helping/Serving Others
Selling
Interpersonal skills
Managing people
Working well under stress
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Reading
Resume Writing
Writing Skills
Counseling
Mid-level Management
11000 kph
Training
Social Media
Customer Service
Networking
Small Business
Nonprofits
Community Outreach
Public Speaking
Creative Writing
Marketing
Entrepreneurship
Data Entry
Education
Camden County College
n/a, American Sign Language (ASL), 2004 - 2005
Audubon High School
Diploma, N/A, 2002 - 2004
Activities and Societies: Drama, Choir, Peer Facilitator, Student newspaper
Victory in Christ School of Leadership Development
Leadership, 2009
Interests
learning, volunteering, reading, film, family & friends
Organizations
Kingdom Chamber of Commerce
Member/Partner
January 2012 to December 2012
Victory In Christ Christian Center
Member/Partner/Volunteer
January 2008 to Present
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P. Elizabeth Anderson
Virtual Assistant at A & D Media Administrative-support Volunteer
*****************@*****.***
1 person has recommended P. Elizabeth
"Princess helped launch a vision into reality. She served as an excellent social media community manager for
the A & D Media brand. She was involved with the creation and development of our initial social media
marketing campaign, and expeditiously grew our accounts and brand awareness. She is self-motivated, a team
player, open-minded and capable of yielding results. It was truly a pleasure to work with her!"
Lynette Davis, President, A & D Media, managed P. Elizabeth indirectly at A & D Media
Contact P. Elizabeth on LinkedIn
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Contact this candidate