Customer Service Medical

Karen Snodgrass

**** ****** ***** ********, ** **207

***************@*****.*** 614-***-****

Driven, motivated professional with an exceptional education and proven ability to handle

all front office, administration and accounting duties, is seeking opportunities with a

dynamic company. Extremely detail oriented, demanding and successful in providing

results well beyond company's expectations individually or in team settings. Outstanding

oral and written communication skills in developing positive working relationships with

management, co workers and customers.

WORK EXPERIENCE

ODJFS Ohio Department of Jobs and Family Services Columbus, OH 2014

Present Account Clerk 2 Adjustment Claim Specialist Contract

Analyzes and processes expense reports, invoices, vouchers. Determines

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accuracy, validity prepares vouchers, invoices and remittances for receipt and

disbursement of funds. Processing Claims, Prepares purchase orders and

encumbrances. Handles updates of balances, ledgers and journals for internal

accounts .Verifies actual inventory against auditing report, identifies any

discrepancies. Verifies materials/ parts against activity report and performs

physical inventory. EEPIC, Novell and CCIDS system software.

The Water Works Columbus, OH 2011 to 2013

Billing and Accounting Clerk/Receptionist

Accounts Receivable, Accounts Payable, Process Orders, Dispatch, Customer

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Service, Data Entry, Handle Incoming/Outgoing Mail, Scanning, Process Checks

and Cash, Processing Orders, Major Projects, All Receptionist duties: Greeting,

File, Fax, Schedule Appointments, Email Customer Service I invoices, and

Microsoft Software, Excel, JaRay Program, Spreadsheets, Word Perfect. Create

annual and monthly reports for CEO. Provided consistently outstanding customer

service as the organization's initial point of contact with the local public.

The Limited Corporation Columbus, OH 1992 to 2010

Merchandise Processor/Clerk

Organized and led a team of 15 employees on daily job duties, including:

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receiving, shipping, inventory control, packing and replenishment. Updated

shipping and vendor data in the company computer system, while processing

outbound orders and preparing daily invoices. Discrepancies, Processed outbound

orders and prepared daily invoices, consistently produced outstanding results

working independently and without managerial supervision. Worked in a fast

paced environment.

J&S Cleaning Company Columbus, OH 1990 to 1994

Administrative Assistant

Managed a multitude of front office duties to assist in processing and training new

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employees. Assisted with reception back up duties, including: Visiting guests,

answering a multi line switchboard, providing exceptional customer service and

maintaining executives' calendar.

EDUCATION

Ultimate Medical Academy Tampa, FL 2010 to 2012

Associates in Medical Science-Administration and Billing/Coding

Medical Billing, Medical Coding, Payment Posting, Microsoft Office, eClincals,ICD 9 CM,

HCPCS, CPT Introduction to ICD 10 CM, Scheduling, Power Point, Insurance Verification

Co Payments and Deductibles, Medical Terminology,Excel, Anatomy & Physiology,

HIPAA Compliance, Government Payers, Microsoft Processing, Medicare & Medicaid,

Tricare, Third Party Payers,Microsoft Word CMS 1500, CMS 1450 (UB 04), EOB's

Electronic Medical Records (EMR/EHR) Worker's Compensation

Westerville Family Practice Westerville, OH 2013 to 2013

Contracted Medical Receptionist Internship

Answered phones, greeted patients, and checked patients in and out. Analyzed health

insurance benefits and verified insurance eligibility. Collected patient co payments and

deductibles, as well as demographic data. Fast paced. Processed requests for medical

records and updated charts using a computerized system. Customer Service answer

phones for appointments or questions.

Contact this candidate