Customer Service Representative
Resume:
Char-Nequa Porter
Miami, FL 33147
***************@*****.***
Objective: To obtain a career that utilizes my knowledge and skills to the highest of their abilities while
grow within the company and establish stability
Experience:
March 2009 – August 2013
Customer Service Representative
Homeserve USA Miami, FL
• Professionally handled high call volume of inbound calls for customers in need of home
emergency repair to plumbing, draining, water heater, electric, and HVAC
• Identified and provided timely resolutions for all customer issues, questions, and/or concerns
• Provided excellent customer service along with accurate and appropriate information to every
caller
• Dispatched contractors to customers in an efficient and timely manner
• Liaison between customer, contractor, and area network manager to help control the cost of
repairs
• Maintained solid customer relationships by handling questions, issues, and/or concerns with
speed and professionalism
• Utilized company computer systems to assist customers in an efficient and timely manner
June 2006 – March 2009
Customer Service Representative
Passportsandvisas.com Miami, FL
• Professionally handled high call volume of inbound calls for customers in need for an expedited
passport and/or visa for travel
• Maintained and kept all records of reimbursement request accurate and up to date
• Identified and provided timely resolutions for all customer issues, questions, and/or concerns
• Identified and handled all escalated customers in a courteous manner to maintain solid
relationship by handling concerns
• Utilized company computer systems to assist in an efficient and timely manner
August 2001 – October 2005
Customer Service Representative
PRC – Directv Business Accounts Miami, FL
• Professionally handled high call volume for inbound calls for business customers in need or
having problems with cable satellite services
• Maintained solid customer relationships by handling questions, issues, and/or concerns with
speed and professionalism
• Assisted existing customers with upgrading and/or adding additional packages to their cable
satellite service
• Provided excellent customer service along with accurate and appropriate information to every
caller
• Utilized company computer systems to assist customers in an efficient and timely manner
Education:
High School Diploma 1989 – 1993
Norland Senior High School Miami, FL
Skills: Customer Service, Call Center, Data Entry, 10-key stroke, typing 25-35 wpm, Microsoft Office
and Word, Outlook, some Excel, emailing, internet, faxing, Xeroxing, filing, empathy, medical
terminology
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