Customer Service Human Resources
Resume:
Jodi Musgrove
************@******.***
Objective:
To work with efficiency, diligence and integrity; to focus on the brand and the reputation of the
c ompany to achieve specific goals and establish a solid client and employee relationship. My
s everal years of active experience, c ombined with strong managerial skills and sense of
obligation can create a strong customer and employee rapport.
Skills:
Strong Managerial & Operations
High attention to detail
Dynamic organizational skills
Experience:
Hunt Personnel- Fulltime M arch 2013- June 2013
Calgary, Alberta
Recruitment Temporary Lead
Key Achievements:
- Foster positive customer relationships to bring the company $10,000 in new business
m onthly
- Improvement in overall payroll and billing system leading to overall customer efficiencie s
Key Roles:
Candidate s ourcing, s creening, interviewing, assessing c andidate’s qualifications, reference
c hecking, problem resolution, project management, team leader, invoicing, CRM database
c ompliance, web postings
M arch 2008 – November 2012
Calgary Stampede & Exhibition- Full time
Calgary, Alberta
M anager - T he Lazy S- Premium Seating Division
Key Achievements:
Stampede 2012-The 100th Anniversary of the Calgary Stampede - exceeded targeted
-
budget 100% in record time, then continually went above and beyond that exception and
developed a new seating plan to add additional space increasing revenue by $50,000
- I reduce labor costs by 30%
- Rewrote overall training manuals and gratuity policy for 6 departments which improved
efficiencies, customer service and overall operations
- Set a new record for selling out the whole ten days for both shows (two dinner services per
day) hosting over 17,000 people over the ten days.
I received our highest customer service award the final Sunday “Super Host” award.
-
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Jodi Musgrove
************@******.***
Key Roles:
Ran my own business at the same time (see below JODIDIT) as well as m anaging 4
department Assistant Managers, Loge style seating deck (restaurant), full service lounge and
five executive private suites (total room capacity of 865 guests). Sales, screening, interviewing,
hiring, HRIS (People System), on-boarding, payroll, s cheduling 130 service staff and
accreditation to all seating staff upwards to 430
JODIDIT –Owner/Operator July 2007- M ay 2012
Calgary, Alberta
Hospitality Business and Customer Satisfaction Business Coach
JODIDIT Connecting your Business with your Customers - Connecting your BRAND
Four Points by Sheraton; Canmore, Alberta
Key Achievements:
Created and implemented policies and procedures for liquor control and labour c ontrol
recovered 20 thousand dollars in lost revenue.
Key Roles:
Contracted to improve efficiencies and overall operations in the Food and Beverage department
and Inventory control. Resolving s taffing issues by; s creening, interviewing, assessing
c andidate’s qualifications and training m anagers to improve operational procedures and
policies .
Ranchman’s Cookhouse and Dancehall
Key Achievements:
Increased operational efficiencies, by designing and customizing a Secret Shopper program.
Over a two year period 35% increase in c ustomer retention.
Successes/Achievements:
Key Roles:
Business Consulting, Attraction/BRAND, Recruitment strategies, Retention and loyalty
programs, Culture/c limate assessments
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Jodi Musgrove
************@******.***
Education:
June 2013- June 2015- Athabasca University
BA of Arts
Major: Psychology
Minor: Sociology
July 2007- July 2008 - M eyers Norris Penny (MNP) Self Employment Business Program
Calgary, Alberta
Certificate Small Bus iness/Entrepreneur Program
2000- 2001- Alberta College of Paramedics
Calgary, Alberta
Completed with honors EMR
1995- 1997- S AIT Polytechnic
Calgary, Alberta
Hospitality Management Diploma
Specialized in:
Customer Service
Human Resources
Marketing and Public Relations
Kind regards,
Jodi Musgrove
Professional references given upon request
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