Customer Service Sales

Carlotta L. Franklin

**** **** ****** **** ***# *04

Landover, Maryland, 20785

301-***-**** *********@*****.***

Career Objective:

Over 4 years of experience in working with multiple organizations with competent skills as a hard worker with a record of accomplishment in the areas of customer relations. To work for an organization that will allow me to utilize my organizational abilities, combined with excellent interpersonal, communication and leadership skills to work effectively with other people at all levels.

Summary of Qualifications

• Knowledge of PC use to retrieve, send vital information and research, such as Microsoft Word, Microsoft Suites, Lotus, Microsoft Outlook, Microsoft Excel, and QuickBooks Accounting Software.

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Have knowledge of human behavior and performances.

• Knowledge of principles and methods for curriculum and training designed teaching and instruction for individuals and groups, and the measurement of training effects.

• Perform administrative assistant and clerical procedures, and systems such as word processing, managing files and records and office terminology.

• Understand the principles and the process for providing customer and personal services.

• Knowledge of Data Entry skills, such as 60- 65 WPM

Work History

Assistant Store Manager, June 2008-Present Rainbow Kids- Forestville, MD

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Teacher Assistant Internship 8/2006-05/2008 Stuart Hobson Middle School-Washington, DC

Arrange indoor or outdoor space to facilitate creative play, motor-skill activities, or safety.

Implement strategies to meet the needs of students with a variety of disabilities.

Encourage students to explore learning opportunities or persevere with challenging tasks to prepare them for later grades.

Assist with special educational strategies and techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, and memory.

Taught personal development skills such as goal setting, independence, and self-advocacy.

Lead Teacher Assistant, 11/2005-8/2006 Smiling Faces Daycare Center-Temple Hills, MD

Taught classes or courses, or provide direct care to children.

Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.

Planned, directed, and monitored instructional methods and content of educational, vocational, or student activity programs.

Shampoo Technician 03/2003-09/2004 Vanessa's Hair Care Studio - Temple Hills, MD

Shampooed, rinsed, conditioned and dried customers hair and scalp or hairpieces with water, liquid soap, or other solutions.

Advise patrons with chronic or potentially contagious scalp conditions to seek medical treatment.

Maintained treatment records on customers.

Education

Dr. Henry A. Wise High School, Upper Marlboro, MD

Diploma received in May 2008

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