Sales Customer Service

Objective

To obtain a position utilizing the skills and knowledge acquired through my

customer service and management experience.

Profile

A customer service orientated professional, effective at multi-tasking and

maintaining a friendly attitude under pressure. Efficiently builds loyalty

and long-term relationships with customers while consistently achieving

individual sales goals.

Skills Summary

o Excellent interpersonal communication skills and ability to build

strong rapport

o Solid team player, always reliable and willing to go above and beyond

what is expected

o Committed to completing work correctly, detail orientated and able to

handle multiple tasks

o Hard worker and work well in a fast-paced environment

Professional Experience

Retail Manager

Call it Spring - Aldo Group (September 2012-March 2013)

Pickering, Ontario

o Hiring, developing and evaluating a sales team; training each

employee for the opportunity to grow within the company; promoting

where appropriate and replacing when necessary

o Managing inventory, loss prevention, shipments, and web orders

o Direct and supervise employees engaged in sales, inventory-taking,

reconciling cash receipts, or in performing services for customers

o Monitor sales activities to ensure that customers receive satisfactory

service and quality goods

o Plan and direct staffing and develop performance evaluations to

control sales and service programs

o Review operational records and reports to project sales and determine

profitability

o Monitor customer preferences to determine focus of sales efforts

o Prepare budgets and approve budget expenditures

retail management

Vivah Jewellery (February 2009-September 2012)

Pickering, Ontario

o Started as floor staff and promoted to manager

o Customer service driven, with a focus on sales and creating and

maintaining customer rapport and sharing product knowledge using

company's selling steps

o Set the standards for the store by adhering to policies,

professionalism, communication and delegation of tasks and action

plans

o Prevent internal shrinkage by deposit management, float counts, damage

control, timely price changes, proper shipping management, inventory

audits, and review of voids, refunds, and exchanges

o Prevent external shrinkage through shoplifting prevention, fixture

security, and proper security training

o Up keep of visual presentation by implementation of company directives

through display and product level maintenance and store cleanliness

o Maximizing sales potential through assessing trailing sales history,

hourly sales, staff sales potential, average sale targets and setting

weekly sales targets to meet monthly and annual sales

o Development of staff from recruiting and hiring to training and

maintaining staff sales and store responsibilities through performance

appraisals

o Ensure store profitability through wage management, personal wage cost

monitoring and expense control

Education

Social Service Worker

Honour roll student

Durham College- Oshawa, ON

Ontario Secondary School Diploma

Dunbarton High School- Pickering, ON

First Aid and CPR certified

Contact this candidate