Manager Customer Service
Resume:
LAURA A. SUAREZ
Edinburg, Texas 78539
Phone 832-***-****
Email: ***********@*****.***
I am a smart bilingual individual who is hard working and willing to learn the position’s duties and
responsibilities that entail for a medical biller if given the opportunity.
Education: Mcallen Memorial High School High School Diploma
Mcallen, Texas 78501
Texas State Technical Institute Associates Degree in Dental Lab
Tech
Employment: Mary Kay Independent Consultant January 2006 and current
Online Orders and Purchases
Product Delivery
Collections/ Deposits
Record Keeping/ Marketing
Customer Service
Dr. Monzer Yazji, MD and Associates March 2013 to Present
Edinburg, Texas 78539
Phone 956-***-****
Medical Billing /Collections Specialist:
Complete daily billing process and ensure successful transfers,review and correct all
claims returned by clearinghouse and internal edits, follow-up and investigate billing
errors,work various system reports to ensure accurate classification of accounts, follow up
submitted claims, pending,processing paid etc.
File appeals on denied claims and follow up as necessary through appeal resolution.
Manage and maintain outstanding patient balances to ensure accurate reporting of
account receivable,submit refund requests as necessary
Pg 2.
Resume
Laura A. Suarez
Neurology Office June 2006 to Feb 2013
Houston, Texas
Ph# 713-***-****
Medical Billing/ Collection Specialist:
Consistently and diligently posted hospital and office charges, post office and mail
payments. Follow up on private collections,process end of day and electronic submission.
Demonstrated proficiency in working on claim denials, send monthly statements and
process end of month and end of year. Great patient etiquette and phone ethics. Work
well under pressure.
Concentric Receivables Management: June 2003 to May 2006
Houston,Texas
Phone 713-***-****
Collection Specialist:
Work past due medical accounts from Bentaub Hospital and Harris County Hospital. Made
more than 100 calls a day,worked diligently with patients with medical insurance and with
private pay accounts. Great patient relations and work well under pressure, meet monthly
collection quotas.
Woman’s Healthcare Center of Houston May 1998 to June 2003
Houston,Texas
Phone 713-***-****
Medical Biller / Collector:
Mail out monthly statements, follow up on medical Insurance claims. Processed denial
claims and worked with patients by making monthly arrangements on private accounts.
Post payments and office charges, assisted the front desk,verified insurance benefits and
eligibility. Pull end of day and end of month reports for the Dr.
Skills: Typing (70 wpm), answering telephones, Good Communication Skills, personal computer
Knowledge, multi-task. Medical manager software, Syntergy, Pcn,Sage .E-clinical.
References: Gloria Rivera 956-***-**** Billing Supervisor
Rosie Pena 713-***-**** Collection Manager
Blas Garcia 713-***-**** Collection Manager
Contact this candidate