Sales Customer Service

TINA S. HILL-FINISTER

***** ****** ***** ***** ? Magnolia, TX 77355

630-***-**** (C); 281-***-**** (H) ? *************@***.***

sales Professional

Dynamic sales expert with proven selling prowess and business acumen for

healthcare and pharmaceutical as well as retail industries. Sales strengths

include strategic/operational planning, consumer marketing, profit/loss,

product management, business plans/development, closing, forecasting,

prospecting, staff recruiting/training, hospital/physician sales, and

representing companies at business/public settings.

Areas of Expertise

Sales/Marketing Strategy ~ Customer Service ~ Relationship Cultivation ~

Negotiation ~ Innovative Solutions

Leadership ~ Cross Functional Collaboration ~ Presentations ~ Issue

Resolution ~ Research/Analysis

HEALTHCARE SALES EXPERIENCE

glaxosmithkline, Hinsdale, IL ? 2004-2007

Senior Sales Representative: Managed product sales in

neuroscience/antiviral fields to hospital/office accounts, including

developing relationships with physician/non physician prescribers as well

as business plans to deliver return on investment. Collaborated with team

on sales strategy. Coordinated medical education programs for prescribers.

Products sold were: Valtrex, Imitrex, Wellbutrin XL, Advair, and Avodart

Sales Highlights:

* Increased Valtrex market share from 55.4% (2004) to 70.9% (2006).

* Achieved Regional Rankings of: 6/64 (2006); 7 /64(2005); 8/64 (2004).

* Participated in improving market share by fostering customer service

relations with internists, family/nurse practitioners, physician

assistants, dermatologists, obgyns, urologists, and infectious disease

professionals.

bristol myers-squibb, Baton Rouge, LA ? 1997-2003

Pharmaceutical Sales Representative:

Received Pinnacle award and trip to Paris.

Handled neuroscience, antibiotic, cardiovascular, and diabetic product

sales. Fostered relationships with range of healthcare professionals,

including cardiologists, endocrinologists, ENTs, pulmonologists,

psychiatrists, pediatricians, and hospital sales personnel. Implemented

business plans, sales strategies, and education programs. Received

Pinnacle award and trip to Paris. Products sold were: Serzone, Buspar,

Stadol NS,Cefzil, Tequin, Glucophage XR, Avapro/Avalide, and Plavix.

Sales Highlights:

* Increased Tequin(primary product) market share from zero to 10 within

18 months of launch.

* Increased market share points: Glucophage XR (5); Serzone (2);

antidepressant products (1.25 for New Hampshire).

* Developed "number one" rated Psychiatrist in territory from 4% to 18%

share.

* Achieved formulary acceptance at 1 of assigned hospitals for Tequin IV

within 4 months of launch.

* Received Pinnacle Award

* Received Customer Focus awards.

TINA S. HILL-FINISTER

Page Two

healthcare america, Austin, TX ? 1991-1997

Director of Business Development, San Marcos Treatment Center, San Marcos,

TX: A 220 bed, long term, psychiatric hospital for adolescents and your

adults. Oversaw marketing, fiscal, and administrative operations for

managed care and business development departments, including strategic

marketing development, identifying contracting opportunities with payor

groups, and collateral design such as brochures, advertising campaigns, and

videos. Supervised sales, managed care, and admissions teams to ensure

execution of business plans. Acted as key member of team projecting annual

census/income forecast; prepared budget and quarterly/annual reports.

National Behavioral Health Manager, Brown Schools Behavioral Health System,

Austin, TX; Referral Development Coordinator, San Marcos Treatment Center,

San Marcos, TX: Managed multistate marketing efforts for hospitals with

multiple specialty programs, including new business development,

monthly/quarterly sales, and attending trade shows.

Sales Highlights:

* Increased average daily census by 62%.

* Attained 2% response from direct mail advertising campaign resulting

in 20% increase in call volume.

* Generated $5 million in new business through fostering relationships

with Anheuser-Busch, Texas Department of Protective and Regulatory

Services, Illinois Department of Children and Family Services, Montana

Department of Children and Family Services, and Bexar County Juvenile

Probation Department.

* Created customer service survey to provide 360 degree feedback on

hospital services from patients/parents and payor/referral sources

which were instrumental in maintaining new/existing businesses.

* Developed business relationships with First Hospital Corporation of

Virginia, leading to $1.7 million in new business.

* Garnered $1.5 million in incremental business by

identifying/developing clinical relationships with managed care

companies previously considered unprofitable.

* Achieved 90+% of consistent regional sales quotas through personal,

written, and telephone client contacts.

* Increased territory referral calls by 20% through creation of targeted

mailings designed to market hospital/specialty programs to clinics,

hospitals, doctors, and state funded programs.

RETAIL SALES EXPERIENCE

stella and dot, Magnolia, TX Independent

Entreprenuer

Eckerds Drug Stores, San Antonio, TX. Store

Manager

Blair Uniforms, Houston, TX. Outside B2B Sales

and Buyer

Brooks Fashion Stores, San Antonio, TX, Assistant Store

Manager

EDUCATION

Bachelor of Science in Home Economics Fashion Merchandising

THE UNIVERSITY OF TEXAS AT AUSTIN, Austin, TX

ORGANIZATIONAL AFFILIATIONS

Champions Gymnastics Foundation Board Member

(Non-Profit)

Jack & Jill of America (Non-Profit) Board Member

Magnolia West HS Parent Teacher Member

Organization

Magnolia ISD Education Foundation Member (Fund Raising Committee

(Non-Profit) Member)

Magnolia West HS Golf Booster Club Board Member

(Non-Profit)

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