Customer Service Quality Assurance
Resume:
**a Ardennes Rd
Fort Lee, VA *****
********@*****.***
Angela Hamner-Lee
Over the past two years I have displayed eagerness to learn,
BACKGROUN
as well as retaining a high level of commitment to my projects
D
to ensure maximum quality. When I started my career, I was
part of a service release team and an enhancement team. The
opportunities provided to me on these teams were testing
defects, finding defects, staging/running regression, testing
enhancements, etc... Within 6 months I was moved to the
enhancement team where I started working on my own
p rojects and now I am on a Budget Planning and Execution
cohort of the Financial Management Solutions group where I
create test script scenarios, perform various types of testing,
gather requirement, document using CMMI standards and
work closely with the technical team.
SKILLS & ABIL ITIES
Application knowledge IT disciplines
Performance Budgeting Security
Momentum Business Analytics
IBM Rational Business Intelligenc
Testing Experience ERP
Automated Testing Other relevant skills
Regression Testing Visio
Staging Testing Microsoft Office
Exploratory Testing Gathering Requirem
Enhancement Testing Documenting – CMM
Mock Install Testing Government Process
Requirement Change Testing
Technical skills
Service Release Testing
C#
Performance Testing
SQL
User Acceptance Testing
E XPERIENCE CGI Federal, Lebanon, VA
J uly 2012–Present
Consultant
As a consultant performing business analyst duties on a quality assurance team, I
have functionally worked with Momentum, Performance Budgeting (PB) and Vendor
Self Service (VSS). The functional areas of Momentum I have experience with include
Security, Reports, Multi-tenancy, Data Visualization. The functional areas of
Performance Budgeting I have experience with include SF-132 updates, Mark
C lassification, UI Improvements, PB Integrations, Salary Projections (SBFS),
B udgeting, FSQ, etc…Lastly, The functional experience I have in VSS is Integrations
and Security.
M y responsibilities include, but are not limited to, identifying, testing and verifying
defects/requests, performing various types of testing, documenting using CMMI
standards, creating test case scenarios and functional test scripts and work closely
w ith functional, automation and technical teams to ensure high quality production.
Shagbark Seed & Mill, Pickerington, OH
Sept. 2011 – April 2012
Intern
When I joined as an intern at this company they were at a time of startup. My
responsibilities as an intern at this company were to assist the owner with office needs
and assist as an administrator on their Facebook page. Sell and t rack inventory at
t heir markets. Provide ideas for processes, growth and funding. The skills needed for
t his position was creativity, innovation, social media experience, sales experience,
i nventory tracking experience, team work and customer service skills.
G lobal Consulting Program (GCP), Slovakia
Ohio University
Summer 2011
This program provided the opportunity for students to work on an international
company, project and team. Our American/Slovak team conducted an American entry
analysis for a Slovak Company. We evaluated the company’s views on city t rendiness,
a irport distance, east coast versus west coast, etc…The company was extremely
p leased with our research. In the end, they chose to open a headquarters in Chicago
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versus or recommendation.
C racker Barrel, Pickerington, OH
May 2005 –May 2012
Server
As a server, I was expected to offer the Cracker Barrel experience. That means that I
offered a pleasant, at-home experience for the guests. I greeted my guests, took drink
and food ordered, set their food up after it was cooked, and delivered it to the guests.
Skills needed for this is time management, high level of customer service skills,
a ttention to detail, quality assurance, team work and sanitary standards.
Wal-Mart, Cambridge, OH
August 2002 –Feb 2005
Sales Associate
At Wal-Mart I worked in the automotive department. My duties included, taking
personal information and creating work orders for vehicle services, stocking and
t racking inventory, customer service, assisting with car services at peak hours. The
skills required for this positions were customer service, time management, attention to
detail, team work and t racking orders for customers.
O H IO U N I VE RS I TY 2012
EDUCATION
A TH E NS, O H I O
GPA: 3.0
B.B.A., Ohio University, Management Information Systems
B.B.A., Ohio University, Economics
Will provide upon request.
REFERENCES
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