Customer Service High School

Xinyi He (Henry He)

#116-*****-** AVE, Edmonton, AB, T6H 5C9

Cell: 1- (780) 863- 3319

Email: ***********@*****.***

Highlights of Qualifications

Superior oral and written communications skills in English, Chinese and

Japanese

Strong business skills. Especially familiarity with the sales and service skills

Proficient in Word, Excel and Outlook

Excellent interpersonal and supervisory skills

Amazing ability to work effectively as part of a team or individually

Ability to work in a fast paced environment under stringent deadlines

Outstanding skills of time and resource management, team building, and conflict

resolution

Professional Experience

Customer Service Supervisor, Dec 2011- Jun 2013

Bossteam E-Commerce Inc. (Burnaby, BC, Canada)

Coordinated, supervised daily, weekly, monthly activities of all cus tomer service

representatives.

Ensured reliable quality service to all customers.

Provided feedback to team and monitored performance against es tablished

business objectives.

Assisted Service Manager in achieving overall objectives in creating superior

customer service.

Trained the new people to help them adapt to the work environment and

improve their work efficiency.

Enhanced the ability of leadership and accumulated the experiences in the

management team

Chief Representative, Nov 2007 – Dec 2008

Japan Plan Trading Co., Ltd. (Dalian, China)

Searched for the high-quality products all over China to export to Japan.

Stably increased the corporate income by negotiating with Chinese suppliers

and Japanese customers about the cost, while ensuring the quality and

services.

Assisted CEO to deal with the daily operation of company included HR, finance

and developing strategies.

Supervisor in the marketing department, Aug 2005 – Aug 2007

Mizuho Corporate Bank (China), Ltd. Dalian Branch

Provided the consultations about government policies and local developing

strategies for Japanese corporations in China.

Took charge of the service of e-bank and expanded about 20% the utilization

rate of bank’s system.

Maintained the favorable relationship with the customers and organized public

events to represent the firm.

Worked with operations and sales teams to clarify and solve difficulties involved

in the products and services.

Education

Sep 2009 – Oct 2011

Master Degree in Business Administration

Cape Breton University (Sydney, NS, Canada)

(Concentration in Leadership)

Apr 2001 – Mar 2005

Bachelor of Economics

Kochi University (Kochi City, Japan)

(Department of Economics and Social Science)

Sep 1996 – Jul 1999

High School

Dalian the Third High School (Dalian, Liaoning, China)

Specialized Training & Certifications

Japanese Language Proficiency Test (JLPT) Level 1

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