Customer Service Security

Mark G. Sarnes

*** ******** ****** ****** ******, NY 10307

917-***-**** *********@*****.***

Education

Berks Technical Institute, Wyomissing, PA

Associate of Specialized Technology; December 2011

Skills:

• Network/Internet Professional

• Proficient in binary math

• Knowledgeable in Linux and Microsoft command lines

• Skilled in most Microsoft operating systems

• Proficient in Microsoft programs

Certifications

CompTIA A+; in pursuit

Employment

History

Bartender

April Oct. 2012

Annex Bar, Staten Island, NY

• Independently managed bar by stocking the beverages, balancing the register and lottery

machine, and opening and closing the facility.

• Provided quality customer service by maintaining working relationships with customers and

coworkers.

• Maintained organization and efficiency during high occupancy days and nights.

Security Guard

Security Guards Inc., Wyomissing, PA Aug. Nov.2010

• Ensured the safety of a college campus and its students by performing routine checks,

scanning for potential hazardous situations, and directing traffic.

• Worked as part of a team by maintaining communication with other security guards to further

ensure the safety of the campus.

• Responded in a prompt and timely fashion to security and emergency calls.

Quality Inspector

Advanced H2O, Hamburg, PA June Aug. 2009

• Inspected quality of product labeling and packaging to increase company productivity.

• Assisted in maintaining and fixing heavy machinery by organizing parts and helping to ensure

proper assembly.

• Collaborated with coworkers to meet production standards and goals.

Mechanic Assistant Aug. 2000

March 2009

Independent Mechanic, Staten Island, NY

• Used problem solving skills to assist with the diagnostics and maintenance of vehicles

• Used technical skills to repair and change tires and breaks

• Maintained organization and cleanliness of workplace.

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