Customer Service Sales

Department Head with Specialist,Returns, and Cashier

Awards training

Homer Award:

For Customer Experienced Department head whose 8-year career with

Satisfaction and Fortune 500 retailer Home Depot has a Specialist and a

marketing Department head running three Departments at different

strategies at points.

least 10 times. Successful in all roles given - have propelled multiple

Mentioned many department to #1 in sales and customer satisfaction

times weekly on district-wide while simultaneously lowering shrink and

the stores "VOC" working with associates by meeting their needs and working

Voice of the with them. I would never ask an associate to do anything I

Customer Online myself was not willing to do.

Survey. Comprehensive background leading all aspects of retail

operations (e.g., P&L, merchandising, sales, customer

service, inventory, personnel, team building skills and

shrink reduction.

Key Skills

Retail Store Operations Customer Service Excellence

Cashiering/Returns Teambuilding/Training/Supervis

Shrink Reduction/Loss ion

Control Inventory Management

Key Communication Skills Merchandising Strategies

Experience

Home Depot

Department Head, 2006 to 2013

Flooring Specialist 2005 to 2006

Promoted to Department Head of Flooring after a year as a

Flooring Specialist also ran the Paint Department while

running Flooring and Decor

Key Results:

Went through entire stock of Paint and had the lowest

shrink in the store.

Excellent Communication Skills with associates.

Department Head of the month.

Created ways to keep track of mis-tinted paints thus

helping shrink.

Built orders based on measurements for flooring.

Covered multiple departments as well as running returns

and cash registers.

Help build strong relationships making customers for life.

Promoted all of the programs the store had to offer such

as the pro paint rewards and bid room working hand and

hand with the Pro Desk. Saving customers money while

increasing the store's profit.

Attended many supervisor classes as well as classes on the

new products the store had to offer

Experience (Continued)

LOWES 11/6/04-6/27/05

D cor/Flooring Specialist

Seasonal Associate

Hardware Associate

.

Key Results:

Built many orders as a Flooring/D cor Specialist

In Seasonal Department helped to prepare for Spring.

In Hardware Department made sure department was kept in

pristine condition.

Lowes Vineland.Nj

Flooring Specialist and D cor Specialist Built many

orders as well as helping customers with all their needs

Sales Associate (Hardware and Seasonal), Made sure shelves

were stocked and faced as well as preparing for the

changing seasons

Education

Pitman high school (graduated with diploma)

General course of study

Technology

Computers: MS Word as well as the ability to learn the

ever changing computer programs.

856-***-**** ( ************@*****.***

As

Susan Hamilton

108 Station Avenue Franklinville NJ 08322/(856)-723-

7359/************@*****.***

Contact this candidate