Customer Service Assistant

Alexis Szustak Email: ********@************.**

**** ***** ***** ********, ******* L6H 2T7 Cell: 905-***-****

EVENT MANAGEMENT, PUBLIC RELATIONS & MULTI-MEDIA

Ambitious, optimistic and creative professional, couples an exceptional work ethic with a strong commitment to

learn and advance within the profession. Personable, enthusiastic and outgoing, readily builds relationships to deliver

exceptional customer service. Organized, loyal and independent employee, works well with minimal supervision.

Core business strengths include:

! Mass Communications ! Journalism ! Visual Communication

! Public Relations ! Film Studies ! Writing and Editing

! Customer Service ! Relationship Building ! Research and Reporting

! Time Management ! Event Planning ! Policies and Procedures

TECHNICAL ENVIRONMENTS USING EITHER PC OR MAC COMPUTER SYSTEMS:

MS: Word, Excel, PowerPoint Adobe Photoshop Adobe Illustrator In Design Internet Research

FORMAL EDUCATION & CERTIFICATIONS

Media Studies (4 year degree program) University of Guelph-Humber, Toronto, Ontario 2011 – present

! Emphasis in PR and event management

OSSD DIPLOMA – Honours Graduate Holy Trinity Catholic Secondary School, Oakville, Ontario 2011

Head of Prom Committee

! Led a 10-person committee planning and executing the 2011 Grade 12 gala attended by 500+ participants,

personally designing the centre pieces, table and chair decorations; sourced and selected the Disc Jockey.

Life Saving Society, Oakville, Ontario

CERTIFICATE: National Lifeguard 2010

CERTIFICATE: Standard First Aid and CPR-C 2009

CERTIFICATE: Emergency First Aid and CPR-B 2007

CAREER CHRONOLOGY

SALES ASSOCIATE Pandora Sherway Gardens, Etobicoke, Ontario May 2013 – Present

! Recognized as a punctual and dedicated employee, trusted to provide a superior level of customer service and

wealth of knowledge to a demanding clientele as well as processing client purchases.

ASSISTANT EVENT PLANNER and STYLIST The Prom Show, Toronto, Ontario 2012 – 2013

! Employed by Diva PR for a co-op term as the events assistant planner and stylist for the show, dealing with

client and ‘vendor meetings, logistics, operation of the show, and running the companies ‘tumblr.com’ account.

SALES ASSOCIATE House Warmings, Oakville, Ontario 2010 – 2012

! Impressed store Owner during a 4-month academic placement, further acknowledged as the first co-op student

offered a permanent part-time position for the high-end furniture, accessories and interior design retailer.

! Recognized as a punctual and dedicated employee, trusted to provide a superior level of customer service to a

demanding clientele while maintaining stock levels and processing client purchases.

COMMUNITY INVOLVEMENT

VOLUNTEER DR H.O.P.E., Dominican Republic 2010 – 2012

! Fundraised to participate in 4 charity trips, distributing donated clothing while building a family home within the

7 – 10 day schedule.

ASSISTANT SWIM INSTRUCTOR Iroquois Ridge Community Centre, Oakville, Ontario 2007 – 2008

! Co-facilitated weekly swimming lessons ranging from 5 – 15 participants per class, providing a variety of swim

instruction including Tiny Tot and Swim Levels 4 and 5.

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