Customer Service High School

*** **** ****** ******, *** Angeles, CA ********-***-******************@*****.***

Desmond Smith

Highly Experienced Desktop Administrator

Objective

My current career goal is to perform to the best of my abilities within this position in this career field. For a quick overview of my skills and talents check my cover letter. I have 6 years Professional Desktop Support experience, 4 of which have been at OSI Systems where I worked as both a Tier 3 PC Specialist and Desktop Admin overseeing 900+ Users. I am ITIL Certified. I have closed over 4000 tickets in the course of my career and have helped the CEO CTO, COO’s, Presidents, and a host of Vice presidents and Executive Assistants with their computer based issues. I am fluent in English and have 12 years of total experience in Trouble shooting, fixing and dealing with all sorts of computer based issues (both software and hardware problems). I am proficient in All Microsoft Office apps, Word, PowerPoint, Excel, Outlook etc. I am also highly proficient in Track-it ticketing software. I am very hard working, a problem solver and decision maker. I am a fast ticket closer and creator. I have a driver license. I love technology, (phones, computers, laptops, TVs gaming consoles etc.) As well, I also have a typing speed of about 40 words a minute.

Experience

Oct 2012 - Present OSI Systems, Inc Hawthorne, CA

* Desktop Administrator

* ITIL Certified

* Provide desktop support, both live and remote

* Tier 3 PC Specialist and Desktop Admin overseeing 900+ Users

* Work Station Deployment & Setup

* Computer, peripheral, installation, and troubleshooting

* Highly IT customer service Oriented

* Vast Knowledge of directory services and remote access tools

* Team Orientated player.

* MS Office, Citrix, Printer, Network, and projector Support

* Closed Over 2000 Work Orders in a year

* Assisted VP’s, EA’s and High C Level Executive with their computer based issues

* Worked At Corporate Office in High Demand Environment

Oct 2010-Sept 2012 Rapiscan Systems Torrance, CA

* Tier 3 PC Technician

* In person Desktop Support

* Work Station Deployment

* MS Office, Citrix, Printer, Network, and projector Support

* Closed 2000 Work Orders

* Assisted High Level Management

Jan 2010 - Oct 2010 CSUDH Carson, CA

* MIS Department Technician

* Password Resets

* Wi-Fi Connection Troubleshooting

* Desktop Imaging

* Computer System Setups

Jan 2009 - Jan 2010 Independent Computer Repair Tech Los Angeles, CA

* Replacing HDDs

* Replacing Video Cards

* Removing Virus

* Backing Up Data

* XP to Windows 7 Upgrades

Education

2005-2007 Thomas Jefferson High School Los Angeles, CA

High School Diploma

* 17 separate awards for academic performance, citizenship, honor roll, Highest overall GPA, and Scholarships

Education

2007-2012 California State University Dominguez Hills Carson, CA

First Bachelor Degree in Computer Science /Africana Studies

* Presidential Scholar and Awards from the College of Arts and Humanities for GPA over 3.5

* Awards from the Cities of Carson and Los Angeles, and Various Awards from the State of California.

* 9 Time Honor Roll Student

* Graduated Magna Cum Laude with a GPA of 3.7

References

Minda Mejia, IT Manager, 310-***-**** Drew Dutton, IT Director, 425-***-**** Tomas Lozano, IT CS Specialist, 909-***-****

Dr. Salim Faraji, Associate Professor, 909-***-**** Arturo Escondon, Dean, 323-***-****

Janice A. Brown, Academic Advisor, 310-***-****

M. Keith Claybrook, Lecturer, 310-***-**** Joan Macklin, Advisor, 323-***-****

Contact this candidate