Profile Highly enthusiastic customer service professional with over 20

years of client interface experience. Dedicated and

motivated, it is always my goal to improve customer

satisfaction and contribute to the company's success.

Experience Administrative Liaison, Victory International Church - 1999 to

present

Responsibilities include working closely with patrons of whom vary in

age and ethnicity.

Greet visitors and answer multi-line phone system, screen calls and

refer callers to appropriate personnel.

Schedule and attend meetings.

Resource and research data gathering to better equip personnel.

Administrative Assistant, Stehlin and DeIpolyi Cancer Clinic,

Houston, Tx. USA - 1996-1997

Responsibilities included all front desk management.

Answering multi-lined phone system and scheduling appointments for

multiple doctors.

Managed incoming and outgoing mail (regular and express).

Oversaw doctor's medical re-certifications, licensing and curriculum

vitae.

Dr. Winkler and Associates/Lens Crafters, Tampa, Fla. USA - 1991-1994

Responsible for all patient registration and pre-testing with

included initial eye testing, contact lens lessons,

ordering prescriptions, referrals and front desk

management.

Education Northpointe Bible College- Bachelor of Biblical Studies -

present

Mohawk College - Nursing program - 1998-2000

Skills Effective written and oral communicator, active listener,

patient, and diplomatic. Highly skilled in representing

the company in a professional manner. Fully conversant in

MS Office and MAC applications. Bookkeeping experience

with Quickbooks, Banking and business correspondence.

REFERENCES UPON REQUEST

Tracey Marshall

16 Charity Court, Ancaster ON L9K 0A9

905-***-****

acdsjm@r.postjobfree.com

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