Customer Service Administrative Assistant

ERIKA A. WILLIAMS

*** **** ***** ******

Cleveland, Ohio 44108

Cell: 216-***-****

*****************@*****.***

EDUCATION

University of Phoenix

Bachelor of Science Criminal Justice Administration Independence, Ohio

Lakeland Community College Kirtland, Ohio

Associate of Applied Business Degree

Paralegal Studies

SUMMARY

• Excellent Customer Service.

Skilled in Microsoft Office Software.

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Strong written and verbal communication skills.

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Typing skills at 45 words per minute.

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WORK EXPERIENCE

Harbor Freight Tools Eastlake, Ohio

Cashier (December 2012-April 2014)

• Handling various sales transactions.

• Recruiting new customers.

• Replenishing sales floor.

• Maintaining a clean and safe environment.

• Data entry customer information to the company mailer system.

PREVIOUS WORK EXPERIENCE

Arnuma Law Office /Anubis Security Cleveland, Ohio

Administrative Assistant (August 2010 – July 2011)

• Conducting research related to legal cases;

• Searching files for material to assemble data into the proper format for reports

• Preparation and filing of official documents to be used by the court system.

• Interviewed potential clients to assess basis for representation for the attorney.

• Establish, maintain, and update files, databases, records, and other documents; develop

and maintain data, and perform routine analyses and calculations in the processing of

data for recurring internal reports.

SHERONDA DOBSON ESQ. South Euclid, Ohio

Administrative Assistant (August 2009-January 2010)

• Provide administrative/secretarial support to attorney

• Preparing Bankruptcy cases for trial

E rika A. Williams

Page

Schedule appointment, meetings, reviews, and interviews for attorney.

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Data entry client’s information into the attorney filling system.

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LAKE COUNTY PROBATE COURT Painesville, Ohio

Summer Intern (June – August 2009)

• Created reports as needed to meet unique and specific needs for county officials.

• Maintained a large spreadsheet of over 500 records for Judge Ted Klammer.

• Observed a variety of legal cases to understand the legal system more effectively.

• Visited wards of the state to ensure safety measures are being implemented.

EDWARD S. WADE ESQ. Cleveland, Ohio

Intern (February-April 2009)

• Shadowed attorney daily through court proceedings.

• Preparation of official documents to be viewed by the court system.

• Interviewed potential clients to assess basis for representation for attorney.

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