Management Manager

**** **** **, ***** *******,TEXAS *****

•214-***-****•********@*****.***

ROBERT MORFFI

STRENGTHS

Able to delegate effectively, Clear communicator, QuickBooks, Peachtree Business Accounting, Strong planner and

problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality. Bilingual (Spanish) read and write.

PROFILE .

Administrative professional offering versatile office management skills with proficiency

i n Microsoft Office programs as well as QuickBooks.

KEY SKILLS .

Office Management Report & Document Preparation Records Management

Teambuilding & Supervision Spreadsheet & Database Creation Meeting & Events Planning

Staff Development & Training Accounts Payable/Receivable Inventory Management

QuickBooks/Peachtree Business Accounting Bookkeeping & Payroll Expense Reduction

Education

Spring 1980 – Fall 1984

St. Thomas University Miami, Florida

Bachelor of Science in Business Administration, Minor in Computer Science

Grade Point Average: 3.8

EMPLOYMENT

April 12, 2009 – Jan. 31, 2013

MARGARET A. DONNELLY,PC

IMMIGRATION LAW FIRM

FARMERS BRANCH,TEXAS

GENERAL MANAGER

Day-to-day operations of the firm, supervising support staff, developing and implementing office

initiatives and assuring that the office remains compliance with local, state and federal

regulations. Case assignment, ensuring that employee workload is fair and balanced. Handling

all human resources issues. Management of the firm's budget and vendor relations. Generating

reports in relation to administrative and budgetary issues. Hiring and payroll.

TRIPLE the annual income

Cleared collections of over $29,000

Implemented procedures to minimize future collection headaches.

Increased client satisfaction by over 64% in the short time of one and a half years.

F ebruary 18, 2005 – March 6, 2009 GRAPHIC DESIGN INSTITUTE

RICHARDSON, TEXAS

DIRECTOR OF OPERATIONS

Manage supervisory staff, planning budgets, reviewing expenses, cutting costs, monitoring inventory and looking for

new ways to increase profitability. Knowledge of laws, regulations and guidelines within industry to ensure

compliance with regulatory agencies and organizations. In addition, work with unions to negotiate terms or handle

grievances.

Frequently go on-site to supervise and evaluate middle management workers. Field questions

and concerns from staff, address problems and shortcomings, and provide insight to streamline

business. In doing so, look to strengthen the business itself and help develop the management

team.

• Ensure effective internal communications both within the operations team and across the

organization.

• Responsible for managing the budgets for all projects and related development activities.

• Accountable for the effective financial management of the operations team.

• Establish and maintain appropriate staff resources of the operations team to ensure that

projects are delivered.

• Increase the effectiveness and efficiency of support services through improvements to

each function.

• Drive initiatives in the management team and organizationally that contribute to long-

term operational excellence.

• Provide technical support for the agreed redesign, development, implementations and

continuous improvement of the company’s processes as required to ensure customer

focus.

• Direct via project managers the software, knowledge base, data base and customer

support teams to over-come technical and other constraints on the delivery of projects.

2002 - 2005

ROM Construction

Richardson, Texas

OFFICE MANAGER

• Develop efficiency-enhancing workflow/process improvements that made it possible to

accommodate increasing responsibilities necessitated by staff reductions.

• Decreased office expenditures 20% by implementing needed controls on stock/supplies and

standardizing ordering procedures.

• Full charge processing of all accounts receivable and payable.

• Manage all petty cash and office supply expense accounts

• Reconcile bank balance; record general ledger entries

• Establish customer credit lines and set up credit accounts with vendors

• Assign work to staff and make certain work was carried out properly

• Inter act with Clients

1999 – 2002 City of Miami Beach Miami Beach, Florida

EVENTS COORDINATOR

• Responsible for scheduling and organizing city events (i.e. Community Awareness Programs, March

of dimes 5k runs)

• Assist city officials with open house meetings

• Arrange accommodations for visiting officials.

• Provided measurement on volume and trends to determine community needs and improve customer

satisfactions retention.

• Participated in implementing new paperless process, resulting in streamlined operations.

• Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high

degree of accuracy .

1996 – 1999 IBM Corporation Las Colinas,

Texas

PROGRAM ANALYST

• Researched and Developed knowledge-base articles for Lotus Notes issues, resulting in an increase in first call

resolutions of 29% additional calls per week that saved the company $57k annually.

• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring

between 95% - 100% on all calls (outperforming average of 90%)

• Handled 30+ technical/mission critical calls daily and consistently met high service

standards

• Responsible for the running and updating program files

LANGUAGES/SPECIAL SKILLS

• Strong influential skills and experience in long-term relationship marketing

• Competitive drive, outgoing nature and desire to be the best

• Bilingual (Spanish)

• Able to work independently

• Excellent written and oral communications skills

• Recent proven sales success

• Team player, leadership skills

• Able to multi-task and meet deadlines

• Client focused attitude

• Work well under pressure

• Excellent client service skills and organizational skills

• Problem solving skills

• Microsoft Office, LAN systems, QuickBooks, Web page editors, Outlook, Lotus Notes

Contact this candidate