Customer Service Representative
Resume:
*** ****** ***, ******* *****, FL ***** • 561-***-**** • **********@*****.***
Emily R. Watter
*** ****** ***, ******* *****, FL 33426 • 561-***-**** • **********@*****.***
Emily R. Watter
Objective
Experienced in the mental health field, seeking to further my career in the health care
environment. Dedicated, patient, and intuitive individual with experience in handling confidential
matters.
Skills
Type 65 words-per-minute
Proficient in Microsoft Power Point and Word
Experience
Cloth Promotions Plus Boca Raton, FL
2013 – Present
Customer Service Representative
• Handle incoming calls, customer inquiries, complaints, billing questions, and
payment extension/service requests
• Resolve problems and correct order and shipment errors
• Provide quotes and initiate orders
• Manage a high volume workload within a tight deadline-driven environment
• Oversee the work of the Assistant Customer Service Representative
• Work in teams and in a self-directed environment
2010 – 2012 Greystone Park Psychiatric Hospital Morris Plains, NJ
Therapy Program Assistant, Rehabilitation Department
Actively participated in treatment team meetings
Facilitated various group therapies
Trained new employees regarding their performance of daily responsibilities
Performed patient assessments/interviews
Developed patient goals and objectives
Ensured HIPAA laws were followed correctly and patient safety
Assisted patients with mental stabilization
Center for Humanistic Change Stanhope, NJ
Summer 2008 - 2009
Treatment Technician ( Mentally Disabled Group Home for Adult Men)
Safely transported clients daily
Administered medications
Established professional relationships
Documented daily activities
Maintained the safety of clients in all aspects
Willow Lake Day Camp Lake Hopatcong, NJ
Summer 2007
Senior Counselor
Supervised the safety and welfare of 15, six-year-old campers during
Managed the Junior Counselor and the Counselor-in-Training
Directed recreational activities during the eight-week program
Morris Psychological Group
Summer 2006 Parsippany, NJ
Clerk
Organized and filed clients’ personal documentation
Typed notes recorded in sessions
420 Asbury Way, Boynton Beach, FL 33426 • 561-***-**** • **********@*****.***
Emily R. Watter
Volunteer Work
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2009 – 2010 Rape Crisis of the Southern Tier, Elmira, NY
2006 – 2007 Mentor in PAL Program, Elmira, NY
Education
Elmira College Elmira,
Graduated 2010
NY
Bachelor of Science in Human Services
CPR Certified
2009 Certificate from the State of New Jersey Department of Human Services in Preventing
Abuse and Neglect
Rape Crisis Counselor – 30-hour course through Rape Crisis of the Southern Tier, Elmira, NY
References
Ms. Amy Webster
Operations Manager
Cloth Promotions Plus, Boca Raton, FL
Ms. Jill DeGennaro
OTR Supervisor
Greystone Park Psychiatric Hospital, Morris Plains, NJ
Mrs. Fran Schlenoff
Director of Guidance
Montville Township Board of Education, Montville, NJ
Rachel Malchi (Personal Reference)
Morristown, NJ
Lauren Garofalo (Personal Reference)
Delray Beach, FL
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