Customer Service Manager

MARY A. GUAJARDO

*** ********* ** *** *** ( Brownsville, TX 78520 956-***-****

(****.*********@*****.***

OBJECTIVE

To utilize my educational training, knowledge, and experience to obtain a

rewarding position with an exceptional company.

EDUCATION

University of Texas at Brownsville, Brownsville, TX

August 2010 - Present, BS in Marketing

pending

WORK EXPERIENCE

ASSISTANT MANAGER

October 2013 - Present, Advance America, Brownsville, TX

. Provide exceptional service and support to customers.

. Complete transactions accurately and in a timely manner on both new

and existing accounts.

. Ensure integrity of all customer files/documentation information.

. Recommend and sell products and services to meet customer's needs.

. Assist with collecting Past Due, NSF, and Write Offs.

. Handle all incoming and outgoing calls in a professional, customer-

oriented manner.

. Maintain accurate cash controls while performing daily balance

customer transactions.

. Assist with marketing, staffing, and bank transaction responsibilities

within the division.

. Oversee center operations when management is not present; which will

involve opening and closing procedures.

. Ensure all Federal, State and Local laws are being followed.

. Adhere to all company policies and procedures.

FLOOR SUPERVISOR

May 2007 - September 2013, SHOE CARNIVAL, Brownsville, TX

. Provide friendly, prompt, and courteous customer service.

. Check change needs daily and order change as necessary, paying special

attention to events that may impact change deliveries or needs.

. Responsible for cash control in tills and safe and audit cashiers

according to the Shoe Carnival process and procedure.

. Manage incoming and outgoing merchandise transfers and returns,

exchanges, and voids.

. Complete and submit necessary paperwork in a timely manner and review

paperwork submitted by cashiers for completeness and accuracy.

. Oversee department merchandising and price maintenance.

. Oversee department zoning and housekeeping and assist as necessary.

. Operate register, close out cashiers daily, answer telephones, and

assist Manager on duty as necessary.

. Provide training and guidance to new employees and assist Manager with

periodic staff meetings.

. Run promotions by clearly announcing all store specials and engage

customers in trivia and games in an effort to enhance their overall

shopping experience.

. Ensure compliance with Shoe Carnival policies and procedures to

maintain a safe, productive environment for associates and customers.

CASHIER/BUSINESS CENTER REPRESENTATIVE

January 2004 - February 2007, HEB, Brownsville, TX

. Ensured that each customer received outstanding service by providing a

friendly environment, which included greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge

and all other aspects of customer service.

. Maintained an awareness of all promotions and advertisements and

communicated customer requests to management.

. Accurately and efficiently used registers and accurately maintained

all cash and media at the registers.

. Entered all media from register into the tally program and maintained

orderly appearance of register area and supplies stocked.

. At the Business Center, I was responsible for merchandise returns,

cashed customer checks, accepted payments for utilities, prepared

western unions checks, answered the telephone inquiries and directed

calls to appropriate departments.

. Performed all other tasks as assigned by the managers.

IN BOUND SALES REPRESENTATIVE

January 2002 - January 2004, WEST CORPORATION, Harlingen, TX

. Received phone calls from customers interested in purchasing products

advertised on television.

. Provided excellent customer service by thoroughly learning all

technical aspects of all the products and properly delineating them to

customers.

. Always represented West Corporation in a professional manner.

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