Customer Service Administrative Assistant

DAISY O’BOURKE

**** * ******* ***

Tampa, FL ****1

813-***-****

OBJECTIVE

Position on a staff where my background in Health Care Science and passion for Customer

Service, would maximize quality care and benefit to the organization.

EXPERIENCE

YourMembership.com, St. Petersburg, FL Aug 2013 – Mar 2014

Appointment Setter

• Outbound calls averaging 130 calls per day

• Explain to customer features and advantages of the companies software

Automation Temporary Agency, Tampa, FL Mar 2013 – Mar 2013

Appointment Setter

• Outbound call donations for Lou Gerrhig’s Disease

Animal Based Charities (ABC), Tampa, FL Aug 2012 – Current

Volunteer

• Sort clothes and miscellaneous items throughout the store

Upholstery Shop, Tampa, FL

Material Deliveries Helper (Volunteer) Oct 2009 - Current

• Assisted in the family business with deliveries and pick-up

Tech Data Corporation, Clearwater, FL Aug 2007-Sep

2009

Sales Associate/Telemarketing

• Outbound call sales averaging 120 calls reaching consistent positive feedback ratio per

week

• Advertising for high profile corporations such as HP, Cisco and Fujitsu

Sage Software, St Petersburg, FL Sep 2004 –2006

Customer Service Representative

• Responsible for updating customer databases

• Assisted with numerous administrative projects using AS400, and Crystal Reports

• Customer service and general office duties

Florida Blood Services, St Petersburg, FL May 2003 – Aug 2004

Telerecruiter

• Made reminder calls to past blood donors

Telemundo Broadcasting, Tampa, FL Jul 2002 – Mar 2003

Receptionist

• Answered multiline phones and other general office duties

• Customer service for promotional advertising gifts to radio winners

• Filing and computer work on logos for the advertising department

Peter Lowe Success Event Seminars, Tampa, FL Jun 2001 – Nov 2001

Call Center Phone Representative

• Called seminar attendees for upcoming events

• General office duties

Wyeth Pharmaceuticals, Radnor, PA May 1988 – Jul 1999

Administrative Assistant

• Responsible for the distribution of regional, district, and territory reports

• Logged and microfiche pharmaceutical reports

EDUCATION

St Petersburg College, St Petersburg, FL Attended 2005-2006

Some Coursework on Medical Coding

Immaculata College, Malvern, PA May 1998

Associates Degree in Allied Health Science

SKILLS

Bilingual: Fluent in English and Spanish

Excellent typing skills

Basic Microsoft Office products

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