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Customer Service Manager

Location:
Houston, TX
Posted:
April 21, 2014

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Resume:

Tristen Wasson

***** ******* **** ***** *******, TX 77429

Contact Information

Mobile (main): 720-***-****

Home: 720-***-****

E-Mail : acdsfy@r.postjobfree.com

Objective

To provide Administrative support in any (but not

limited to) of the following careers: Marketing, Healthcare, Public

Relations, Banking and Customer Service

Profile

Motivated, organized and energetic professional that has been successful in the past 15 years in client

relations, group facilitation and sales. Extremely focused in completing projects to the satisfaction of

clientele and administration. Comfortable with delegating, if the situation arises. Maintains the ability to

comprehend and retain important information.

Very flexible and versatile-able to maintain a positive attitude under pressure. Confident and has

demonstrated the ability to grow with the needs of the company and general public. Extremely

personable and can work with staff and/or clientele in a professional manner.

Key Skills

Microsoft Word Project Management Travel Arrangements Social Networking

Microsoft Excel Schedule organization Public Relations

Power Point Account Management Education seminar Customer Service

scheduling

Microsoft Office Interviewing Promotions

GroupWise Presentations Seminar/Education

Employee scheduling Facilitation

Electronic and paper filing

Benefits/Fundraisers

Multi-line phone systems

Data Entry

Scanning

Professional Experience

COMMUNICATION: REPORTS AND PRESENTATIONS

• Prepare and facilitate numerous industry education seminars in various subjects.

• Designing and distributing promotional materials.

• Promoted new products and equipment on a daily basis and at numerous industry events.

• Prepare monthly business meetings

• Setting up and maintaining social networking websites.

• Working as a liaison between supply companies and clientele.

• Education Account Management.

• Organize charity events.

• Organize and host industry events.

• Prepare and present monthly Ad/HOC reports

• Prepare monthly EAP Utilization reports

• Prepare yearly BHM Utilization reports

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

• Develop and implement strategic marketing plan for business

• Assisted in different marketing slogans for various monthly specials.

• Managed a new concept salon for a large corporation

• Responsible for staffing and ordering

• Calmly and professionally handled client or employee concerns.

• Strictly adhere to schedules, policies and procedures.

Employment History

Tomball ISD February 2013 to Current

Tomball TX

Cy-Fair ISD/Dean Middle School August 2012 to February 2013

Houston, TX

Secrets Salon-Katy, TX September 2011 to December 2011

Master Stylist

Farouk Systems-Houston, TX June 2010 to September 2011

Education Department Coordinator/Assistant Manager

Interface EAP-Houston, TX February 2010 to June 2010

Administrative Assistant

Parkway Hair Design-Cypress, TX April 2009 to October 2009

Master Stylist

Up in Tangles-Cypress, TX March 2008 to April 2009

Master Stylist

Classic Hair-Spring, TX October 2005 to March 2008

Master Stylist

Mia and Maxx Hair Studio-Broomfield, CO February 2002 to December 2004

Manager and Master Stylist

Redken January 2000 to February 2002

Redken Artist/Educator

Education

Ultima College of Cosmetology; 1993 to 1994

Colorado Cosmetology License, Graduated in the top 2% of my class

Redken Specialist Program; January 1999 to April 1999, September 2005 to October 2005-2

certifications

Redken Master Specialist Program; January 2000 to February 2000 -1 certification

Numerous industry specific education seminars

Activities, Interests and Groups

Cy-Creek High Marching Band Volunteer, Colorguard,

Jazzercise, US Cosmetology Association, Career Mentor,

Social Networking

REFERENCE LIST WILL BE PROVIDED UPON REQUEST



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