Customer Service Management

Crystal Vandermeer

**** ********* ***** ( Burlington, ON ( Phone: 647-***-**** (

******************@*******.***

Executive Summary

Currently employed at Discount Car & Truck Rentals.

My great personal demeanor has given me the opportunity to impact the lives

of many individuals in a positive manner. This, coupled with my great

energetic attitude has allowed me to excel in this industry.

Well versed and experienced in handling extremely fast past environments

with a huge sense of urgency.

Received multiple letters from both customers and management in recognition

of my excellent customer service skills and initiative.

I have a great attention to detail. As such, I was given the opportunity to

delegate responsibilities such as side duties and assigning servers to

specific areas of the restaurant to improve Kelsey's efficiency, and

maximize the customer's dining experience.

Skills

Exceptional Intercommunication Quick learner

Skills Diligent Attention To Detail

Team Player Leadership Qualities

Energetic Personality Contract Agreements

Microsoft Office

Professional Experience

Discount Car and Truck Rental - Mississauga, Ontario

Customer Service Representative

February 2013 - to Present

During my time at Discount I have excelled at many aspects in the customer

service industry. I have a proven ability to connect with people, and have

developed ever-lasting relationships with both B2C, and B2B customers. My

highly motivated attitude, coupled with a great team environment has

allowed me to develop my skills as a customer service rep to a greater

level, and focus on many other aspects of the customer service industry.

Selected Accomplishments:

Exceeded monthly yield and sales targets.

2. I have been continuously recognized by upper management, and have

received multiple "going the extra mile" awards.

Received multiple personal letters from customers thanking me for the high

level of customer service.

Continuously looked to for guidance by co-workers and management.

5. Asked to temporarily manage the store during a time of interim

management within my first two months of employment.

Developed and maintained mutually beneficial relationships with

dealerships, body shops and retail customers.

Kelsey's Bar & Grill - Mississauga, Ontario

Server/Bartender

January 2008 to Present

Selected Accomplishments:

Took a commanding lead in order to maintain organization during busy days.

8. Responsible for allocating side duties, and cutting servers.

Excelled at handling the fast pace of the bar while developing

relationships with the guests.

10. My time at the bar has resulted in many regular bar guests. The

feedback I received from them has also helped me put together great

drink list ideas that the guests rave about.

Chosen by management to train all new servers.

12. On top of my superior knowledge of the business, management felt I was

a good candidate as a trainer due to my great personable skills as

well as my ability to maintain a calm patient manner in any situation.

The Old Barber House - Mississauga, Ontario

Bartender

April 2006 - January 2008

Selected Accomplishments:

Learned proper server etiquette and techniques.

14. Professional service at The Old Barber house allowed me to perfect my

server techniques in the areas of:

15. Proper wine serving

16. Correct table placement

17. "Service to the table", including deboning fish, desert

presentation, flamb , etc

The Keg Steakhouse & Bar - Mississauga, Ontario

Bartender

January 2002 - March 2006

Selected Accomplishments:

Immediately asked to head the bar due to my eagerness to learn and

organizational skills.

19. Responsible for keeping general organization in all aspects of the

bar, including accurate counts and meticulous cleanliness.

Continuously recognized for up-selling, and received a multitude of prizes

and awards.

Nominated for the "Best Bar Team" at the 2005 'Keg Bar Oscars'

Education

. Septemper 2007

o Awarded my real estate license at Orea Real Estate College

o Graduated with an 85% average.

. August 2001

o Smart Serve Certified

o WHMIS Training

. June 2001

o Graduated From Meadowvale Secondary School

References Available Upon Request

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