Customer Service Representative

Rolinda Wilson

*** ******, **. *****, ** ***** - 314-***-**** (H) - 314-***-**** (C) - *******.******@*****.***

Summary

Skilled customer service representative with 12 years of experience that's committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful who consistently meets and exceeds productivity goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Strong problem solving ability

Experience

US BANK COLLECTIONS/CUSTOMER SERVICE ST.LOUIS, MO Formulate solutions to delinquent accounts. Learned negotiating strategies with difficult clients. Participated in meeting with upper management to develop improved strategies for the working environment. Multiple winner of "Employee of the Month". Member of the "Top Performer of the Month". Maintained an individual monthly portfolio worth over two million dollars in monthly assets.

GMAC COLLECTIONS/CUSTOMER SERVICE ST. LOUIS, MO Contacted customers to discuss reasoning for non-payments on auto loans and/or setup a payment plan according to management policy. Used available resources to locate high risk accounts and dispatch agencies to retrieve property. Positive interaction with bankruptcy attorneys and consumer credit counseling representatives.

May Company COLLECTION/CUSTOMER SERVICE ST. LOUIS, MO Made outbound calls using an automated dialer to contact credit card customers with delinquent balances, also accepted inbound call to process and discuss payment options. Handled late stage 120 day past due high rixk account each month.

Education

North County Technical High High School Diploma: General Studies St. Louis, MO

Negotiation competency

Troubleshooting skills

Conflict resolution proficiency

High customer service standards

Proficient with Microsoft Office Suite

Proficient in customer account software

May 2007 to Current

October 2006 to May 2007

July 2000 to April 2006

1990

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