Hope Bigham Objective

**** ****** ******

Drive

Burleson, Texas

76028

817-***-****

acdsew@r.postjobfree.com

m

Over 18 years of Human Resource and Accounting experience.

Diverse Professional Development, including strategic

planning, budgeting and forecasting, financial analysis and

business profitability reporting. Committed team player

with proven ability to meet and exceed set goals and

deadlines. Exceptional focus and follow through abilities

with record of efficiency and productivity.

Detail-oriented multi-tasker with exemplary organization

and project management skills. Strategic thinker and

planner skilled in design and execution of financial

administration and business programs.

Work Experience

Business Manager

10/2007-Present AZZ Galvanizing Services-Crowley

Responsible for supervision of front office activities,

including HR administration, A/P, A/R, reception area,

mail, purchasing requests and facilities.

Resolve customer complaints, and answer customers'

questions regarding policies and procedures.

Supervise the work of office, administrative, or customer

service employees to ensure adherence to quality standards,

deadlines, and proper procedures, correcting errors or

problems.

Provide employees with guidance in handling difficult or

complex problems, and in resolving escalated complaints or

disputes.

Implement corporate and departmental policies, procedures,

and service standards in conjunction with management.

Discuss job performance problems with employees in order to

identify causes and issues, and to work on resolving

problems.

Train and instruct employees in job duties and company

policies, or arrange for training to be provided.

Evaluate employees' job performance and conformance to

regulations, and recommend appropriate personnel action.

Review records and generate reports pertaining to

activities such as production, payroll, and shipping in

order to verify details, monitor work activities, and

evaluate performance.

Prepare and maintain office records.

Prepare sales invoices and purchase orders.

Assist with customer relations and sales.

Supervise and perform accounts receivable and payables

transactions.

Human Resources/Payroll Manager

3/2006 - 6/2007 The Pinnacle Corporation, Arlington, Texas

Responsible for the interview/hiring process of all

potential employees, background checks, processing all

benefits, unemployment adjustments/disputes, initiating

reviews, exit interviews/terminations, resolving various

conflicts (internally) Making adjustments to the Policy

Manual and Code of Conduct. Processing payroll; Child

support deductions, Loans, PTO/Vacation time, Commissions,

Direct Deposit, and advances.

Payroll Specialist

7/2003 - 7/2005 Waco ISD, Waco, Texas

Prepare and enter time sheets, sub and no-sub sheets,

employment verifications, loan deductions, direct deposits,

and updating sick leave. Accurately set up employee

salaries and payroll deductions. Refer daily to IRS, levy

schedules, workers compensation publications, program

manuals, IRS tax booklets, Fair Labor Standards Handbook,

and the District Budget Manual. Insured accurate and timely

payment to all employees in a confidential manner in

accordance. Responsible for estimated 70 million dollars of

district resources. Responsible for General Funds, Food

Service Funds, and Special Revenue Funds.

Accountant/Payroll/Human Resources

6/1998 - 7/2003 RAYTHEON, Waco, Texas

Developed internal reporting formats and spreadsheet

systems for profitability analysis, planning and

forecasting, and staffing analysis. Network with the

accounting team concerning all departmental logistics, such

as receipts, cross check purchasing, and budget monitoring,

while overlaying responsibilities into the business

management area. Office produces 25.5 million in general

fund and approximately 600,000 bi-weekly for staff

salaries. Moved to the Human Resource Department in

2001.Responsible for benefits, new hire orientation,

terminations and resolved any internal issues.

Education

5/1998 Rutgers University, New Brunswick, New Jersey

Bachelor's Degree

Bachelors Degree in Political Science and Finance

UTA, Arlington, Texas

Professional

Human Resources Management Certificate

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