Customer Service High School
Resume:
JONATHAN STEELE
BEDFORD, OHIO, UNITED STATES
******@****.***
PROFESSIONAL EXPERIENCE
CASE WESTERN RESERVE UNIVERSITY- TRIO PROGRAMS CLEVELAND, OHIO
Educational Specialist January 2013 - Present
• Plan, organize, and coordinate new student recruitment from target high schools that are at
risk of not graduating from high school or pursuing postsecondary education.
• Interviewed prospective students and parents for approval in to the Upward Bound program.
• Recruited over 20 new students out of the Cleveland Metropolitan School District targeted
schools.
Summer Resident Director June 2012 - August 2012
• Supervised the resident staff and students in the Upward Bound program.
• Set duty schedules for the Resident Assistants as well as meeting times and destinations.
• Enforced rules and regulations to summer staff and students.
• Planned events and activities throughout the week for students.
HIRAM COLLEGE HIRAM OHIO
Team Leader September 2009 - May 2012
• Prepared meals for students at Deli & Grill stations.
• Displayed great customer service throughout shift to visitors and prospective students.
• Assisted Supervising student workers during shift.
• Set up student worker meeting for scheduling and rules and regulation purposes.
Student Assistant September 2009 - May 2011
• Assisted in event set-ups and reservations on campus.
• Answer inbound phone calls to provide customer assistance for any questions or concerns
the customers may have.
PIZZA HUT BEDFORD, OHIO
Delivery driver December 2005 - July 2008
• Deliver customer orders to their home or business address in a timely manner.
• Occasionally cashed out customers during busy hours.
EDUCATION
HIRAM COLLEGE HIRAM, OHIO
B.A Social Science, May 2012
• B.A Degree consists of concentrations in Communication and Business Management.
• Omicron Delta Kappa Inductee Recognized for outstanding leadership and campus
involvement.
• Received Ron Mills Memorial Scholarship for outstanding leadership given on campus as
well as athletic ability in football.
• Outstanding Leader and Initiative award received from a student organization that
recognizes outstanding leaders on campus.
• President of Kappa Sigma Pi local Fraternity
• Member of Greek Council
• Student Peer Mentor
ADDITIONAL SKILLS
• Strong communication skills with relevant college coursework.
• 8 years of experience in customer service.
• Strong leadership skills and background.
• 3 years of experience supervising employees.
• Event planning experience
COMPUTER SKILLS
• Microsoft word
• Excel
• Power Point
• Publisher
• Windows XP, 7
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