Sales Customer Service

EDUCATION

Troy University- Troy, AL October ****- present

Masters of Public Administration

Concentration: Government Contracting

University of South Carolina- Columbia, SC Graduated May 2012

Bachelor of Art, Mass Communications- Public Relations

Minor: Business Administration

COMPUTER AND COMMUNICATION SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Office and Publisher. Works in a Mac and PC environment.

SKILLS AND EXPERIENCE

Media Relations, Public Relations, Press Releases, Social Media, Public Speaking, Editing, Event Planning, Strategic Communications, Event Management, Social Media Marketing, Non- Profits, Copy writing, Journalism, Blogging, Research, Crisis Communication

EMPLOYMENT/ INTERNSHIPS

Robert Half International

Ridgecrest Apartments- Augusta, GA

Office Assistant January 2014- present

Coordinate and manage resident events

Post to online resources for marketing

Handled multi phone lines with a professional greeting

Provided customer service for all residents and prospective residents

Used purchasing card to process purchasing orders

Draft leases

Run credit/ background checks for potential residents

Robert Half International

University of Phoenix- Augusta, GA

Student Services Coordinator November 2013- December 2013

Acted as a liaison between the school and the students with respect to admissions, degree options, tuition payment options, requirements and progress, and also provides students with access to information on school policy, practices and rules

Served as an Executive Assistant to Campus College Chairs and Director

Ensures new students are oriented to University policies and services prior to enrollment

Facilitates the student finance intake process to ensure compliance with company financial policies and procedures

Received and verified financial documents for completeness and accuracy as established by extensive internal standards operating procedures, as well as, some federal regulations

Played a lead role in resolving student complaints to ensure resolution toward corrective action. Addresses and/or participates in addressing student grievances and appeals, to bring resolution to issues

Audited student's schedules for candidacy for graduation, as determined by university policy, and provides related information to appropriate campus personnel as requested. Plays a lead role in planning and executing commencement activities

Played a lead role in communicating and advising students who have academic or attendance problems to ensure resolution toward corrective action and communicates impacts to financial status when appropriate

Monitored attendance, academic and enrollment progress of students to ensure that students comply with University policies and procedures

Contacted students through written or verbal communications to disseminate information concerning the students' academic status and quality service levels, and provides follow up as necessary

Operation Homefront- Carolina- Charlotte, NC

Marketing and Public Relations Coordinator- Intern June 2013- July 2013

Maintained Operation Homefront image and identity on a state level, which includes the use of logos and signage in North and South Carolina

Increased public awareness of OH- Carolinas in NC and SC by engaging all media platforms to include radio, television, newspapers, blogs, etc.

Wrote press releases, letters and other memorandum

Created media kits for events

Managed, scheduled and recruited volunteers

Assisted in event strategy and management

Professional Specialty Publications- Charlotte, NC October 2012- April 2013

Director of Advertising Sales

Generated sales in sport publications to local, regional and national businesses of all sizes

Provided quality sports publications and advertising sales support to over 500 colleges, universities, athletic conferences, municipalities and professional sports franchises nationwide

Played a lead role on pitches to current and prospective accounts, delivering presentations that won new and increased existing business to drive revenue growth

Cultivated and grew client relationships, landing key accounts that included Pepsi, Barnes & Noble and AT&T; helped increase agency revenues by approximately $100,000 from 2012 to 2013

Humane Society for the Prevention of Cruelty to Animals- Columbia, SC August 2010- May 2012

Marketing Director

Developed numerous direct marketing campaigns

Wrote press releases, letters and other memorandum

Took photographs and conducted interviews with local news and radio stations; Appeared on WACH FOX “Good Day Columbia”

Created media kits for events

Raised awareness for the Humane Society

Created “Spay it Forward”- a campaign that allowed residents in the community to get their cats spayed for free on a specific day; Increased spay and neuters by 70 percent

Managed social networking sites and increased traffic by 70 percent

Managed, scheduled and recruited volunteers for events

The City of Columbia- Columbia, SC

Public Relations Specialist May 2011- May 2012

Wrote proper press releases, proclamations, letters, and other memorandum

Served under current City of Columbia Mayor Steve Benjamin and provided administrative support as needed

Created media kits for press conferences and events

Took photographs and conduct interviews with City of Columbia staff for newsletter publications

Scheduled interviews for City Talk Radio, weekly

Assisted with planning of special events. Helped coordinate 10 events while interning.

Implemented social media outreach strategies, including Facebook, Twitter, YouTube and FourSquare

Wrote articles for City of Columbia publications

Created, maintained and delivered the City’s monthly publications, including the citywide newsletter, City E-news, citywide eBlast, CityNet, and the employee newsletter, Inside Columbia. Citywide newsletter was distributed to over 5,000 residents

Reviewed local media publications for City of Columbia articles for archives

Wrote scripts for PSAs and Channel 2 productions

Ronald McDonald House Charities- Columbia, SC August 2011- May 2012

Public Relations Intern

Helped organize special events

Managed, scheduled and recruited volunteers for events

OTHER EXPERIENCE

Public Relations Student Society of America (PRSSA) August 2011

Student Media- University of South Carolina August 2011- May 2012

Assisted with The University of South Carolina’s ‘The Daily Gamecock’ Newspaper

Promoted campus activities

Surveyed roughly 56% of the campus weekly through various survey sampling methods

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