Customer Service Manager

Jeanine Van Hout 519-***-****

** ********** *****, *****, ** N3L 2J1

**********@*****.***

Skill Highlights

** ***** ** ********** ** Food Management

Strong organization skills

Highly developed and effective communication and problem solving skills

Excellent customer service skills; best possible experience

Capably manages multiple priorities simultaneously in fast-paced

environments

Trained in dietary and nutritional requirements, and coordinating meal

plans to fit diverse populations

Relevant Experience

Food Service Manager

Recruitment, retention and supervision of kitchen staff; Motivation of

staff team to ensure optimal performance

Conducted weekly staff meetings and yearly staffing evaluations

Scheduling of staff and time-sheet auditing

Development and implementation of daily needs requirements for trained

personnel

Communication with guests regarding all aspects of dietary concerns,

special needs, and allergies

Planning and execution of a yearly budget of $500,000

Management of large scale food ordering and production

Organization of events and fundraisers in excess of 2,000 people

Maintained inventory control; Accepted incoming shipments, ensured accuracy

and freshness

Formulation of partnerships in order to solicit one time and ongoing

charitable donations

Worked in conjunction with Health Unit to ensure all government regulations

were met

Co-chair of the Joint Health and Safety Committee

Cook/Dietary Aide

Work with Certified Dietary Manager to ensure each patient's menu plan

meets nutritional guidelines and dietary restrictions

Develop personal relationships with residents to ensure high quality of

care

Working within a team setting to facilitate the smooth operation of all

shifts

Prioritizing tasks to meet the needs of a fast-paced environment

Maintained a high standard of customer service

Employment History

2004 - 2014 Food Service Manager Tim Horton Children's

Foundation St. George, ON

2001 - 2004 Cook/Dietary Aide Park Lane Terrace

Paris, ON

1999 - 2001 Cook White Horse Restaurant

Paris, ON

Education

2003 Bachelor of Arts, Wilfred Laurier University

Brantford, ON

Ongoing Human Resources Certificate, Mohawk College

Hamilton, ON

2014 Project Management

Online

2014 Driving Results Through Employee Development

Online

2014 Communicating to Get Results

Online

2012 First Aid/CPR

Brantford, ON

2012 ServSafe/Safe Food Handling

Brantford, ON

2012 WHMIS

Brantford, ON

2011 Level 2 OSHA

Brantford, ON

2007 Accounting and Financial Management, Mohawk College

Hamilton, ON

2007 Training and Development, Recruitment and Selection, Mohawk

College Hamilton, ON

References Available Upon Request

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