Customer Service Representative

E uary Hutson

***** ******** ****, ******, **** *4123 • Home: 216-***-****

Email: ***********@*****.***

QUAL I F ICAT IONS

Accomplished healthcare professional with extensive experience in patient information,

report preparation, project management, and medical records and data entry/analysis and

customer service. Able to maintain new and existing accounts by meeting customer

requirements and offering service beyond expectations. User of technology with solid

background in MS Office and proficient in Word, Excel, PowerPoint, Access, and Outlook.

K nowledge of online resources, skilled multi-task and team player.

EXPER IENCE

Dial America, M iddleburg Heights,

O hio 10/2011-05/2013

Medicare Customer Service Representative

• p rovided i nformation on general claims support by reviewing, researching,

i nvestigating and adjusting claims.

• H andled claims related questions.

• Verified eligibility and benefits for customers.

Teletech, A mherst,

O hio 3/2006-11/2011

Customer Service Representative

• M aintained courteous and friendly atti tude toward customers.

• Resolved customer service and billing complaints.

• Determined charges for services requested.

• Collected deposits and payments on customer accounts.

Ma r tins Catering, Cleveland,

O hio 02/2004- 06/2009

Assistant

• p rovided administrative assistance such as scheduling and event planning for

conferences and conventions.

• handled billing and reviewed payments for accuracy.

• p rovided customers with information about products and services.

Bellaire Medical, Cleveland,

O hio 04/2000-7/2009

Medical Secretary

• C reated files for new incoming patients

• d ischarged charts and audited files to ensure proper documentation is enclosed.

• P rocessed monthly reports and ensured that all medical records and physician

reports were assembled in standard order and filed appropriately.

C RS Marketing, Rocky River, Ohio

C ustomer Service Representative

• handled inbound phone calls from customers.

• H andled customer complaints and concerns.

• p rovided customers with information about products and services.

E DUCAT ION

National College, Willoughby H ills,

O hio April-2014

Medical Office Specialist Diploma

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