Customer Service Manager

Christopher A. Reuman

*** ****** ****, *******, ** 04927

602-***-**** (cellular), 207-***-**** (home)

E-mail: ***********@*****.***

Career Goal

It is my desire to be an active team member in a competitive company,

which will profit from my extensive experience: ( 19 years of

financial underwriting ( 13 years of managerial skills

( 16 years of marketing / sales techniques ( 11 years

of entrepreneurial background

Work Experience

Commercial Loan Officer / Consultant - Dixie Meadows LLC, Phoenix, AZ

& Clinton, ME

Specialize in B & C rated commercial real estate loans ranging from

$500k to $30 million. Work closely with loan originators,

clients, placement officers, and funding sources. In charge of

gathering all due diligence information, analyzing financial

data, identifying and solving any underwriting issues, communicating

with all parties involved, developing a comprehensive summary

presentation, and packaging all information for funding sources.

1/09 - present

Outbound Telephone Sales - Manpower, Augusta, ME & Pride

Manufacturing, Burnham, ME

Assertively called golf courses in 25 states, built relationships

with golf pros and locker room managers, close sales, and schedule

follow up calls on Visual CRM database for future sales. Leader in

total sales for 4 person outbound sales team. 4/10-10/13

Owner / Manager - Reuman Financial Services LLC, Newcastle, ME

Owned and managed $3.5 million in mobile home parks, residential

rentals, and single family home renovations/developments.

Responsible for financially analyzing, negotiating, acquiring,

renovating, managing, leasing, and selling properties. Actively

build, manage, and maintain relationships with employees, over 60

tenants, private and public lenders, realtors, and contractors.

12/97 - 12/08

Branch Manager - Amwest Insurance Group, Far West Division, Glendale,

CA

Responsible for directing departmental marketing, financial

underwriting, & personnel issues. Managed four underwriters and $1.6

million in annual premium. Increased marketing activities by 100%

through promotions, regional conventions, customer service, direct

mailings, newsletters, telemarketing, & agency visitations. 10/96-

11/97

Commercial Bond Manager - Contractors Bonding and Insurance Company,

Laguna Hills, CA

Coordinated management, marketing, and financial underwriting of all

new and renewal non-contract bonds for the Southern California

region. Responsible for the management of two customer service

representatives and $800,000 in annual premium. 9/95-10/96

Commercial Bond Representative - Contractors Bonding and Insurance

Company, Seattle, WA

In charge of underwriting all new and renewal non-contract bonds for

the Western Washington region. 7/93-9/95

Life Insurance Agent - Massmutual Life Insurance Company, Bellevue,

WA

Initiated prospecting, selling, and servicing new clients in the

areas of life insurance, disability insurance, annuities, and mutual

funds. 7/92-6/93

Office Manager - Campus Crusade for Christ, Cranleigh, England

Coordinated daily management of office and accounting activities.

7/91-6/92

Bond Representative - Aetna Casualty and Surety Company, Seattle, WA

Provided superior service and profitable underwriting of new and

existing surety accounts for the Northwest region through quick

consistent underwriting decisions, developing relationships with

agents and brokers, teaching seminars, use of target account list,

and efficient use of computer technology. 1/89-6/91

Education

Proficient with MS Word, MS Excel, MS Office, QuickBooks, ACT &

Visual CRM databases, and the Internet

B. S. in Business Administration; major in Finance, minor in

Marketing and Communications

University of Arizona; Tucson, AZ Finance GPA 3.7/4.0; Total

GPA 3.2/4.0

Civic Responsibilities and Activities

Volunteer for Faith Baptist Food Bank, Newcastle, ME, 1998-2002

Founding Father of Kappa Alpha Order Fraternity, University of

Arizona, 1984-1988

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