Manager Customer Service

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RALPH CAMILLI

**** *** ****** ****, *********, VA, 22003-4645,

(Cell) 703-***-****

*********@*****.***

Medium Rare, 3500 Connecticut Ave., NW Wash., DC Sept. 2013 - Jan. 2014

General Manager

. Oversight of entire restaurant operation.

. Dining room manager: hiring, training, and scheduling wait and host

staff.

. Operations manager: hired, trained, and scheduled bus and expo staff;

processed invoices; prepared purchase orders; completed monthly P & L

statements, reviewed and processed payroll.

. Floor manager: running the restaurant during peak lunch and dinner

hours.

. Private dining room event manager: promote, book, and oversee private

events.

Bethesda Blues & Jazz, 7719 Wisconsin Ave., Bethesda, MD Jan. 2012 -

Sept. 2013

Director of Operations

. Oversaw plans and conversion of art deco movie theater into music

supper club

. In charge of all departments and all facets of day to day operations.

. Hired, trained, and scheduled opening FOH staff.

. Oversaw opening inventory and equipment purchase, including POS

system.

. Booked national entertainment and set up advertising/marketing

structure.

. Oversaw private and special event schedule.

. Created and priced both nightly and private event banquet menus.

. Put in place competitive food purchasing systems and delivery check-in

procedures; established vendor relations.

. Oversaw creation of food and beverage prep books, detailing

preparation, ingredients, portions and appearances of all items.

. Created and maintained detailed spreadsheets for all food and beverage

pricing and inventories.

McCormick & Schmick's, 1652 K Street, NW Wash., DC July 2010-Dec. 2011

Manager

. Hired as dining room / floor manager with plan of promotion to general

manager position at an area unit of restaurant group.

. Performed all duties of floor manager; also hired and trained FOH

staff; coordinated with private event manager.

The Daily Grill, 18th & M, NW Wash., DC August 2005- May 2010

General Manager

. Oversight of entire restaurant operation, with sales of between $4.5

and $5 million dollars annually.

. Dining room manager: hiring, training, and scheduling wait and host

staff.

. Operations manager: hired, trained, and scheduled bus and expo staff;

processed invoices; prepared purchase orders; completed monthly P & L

statements, reviewed payroll.

. Floor manager: running the restaurant during peak lunch and dinner

hours.

. Private dining room event manager: promote, book, and oversee private

events.

Blues Alley Jazz Club, Georgetown 1980 to March 2005

General Manager / Director of Operations .

. Oversaw all aspects of business operation: entertainment, food &

beverage, advertising/marketing; licensing & community outreach.

. Re-organized the staff to streamline operations, significantly

reducing the number of employees and thereby dramatically lowering

payroll costs while maintaining the highest levels of efficiency and

customer service. Spear-headed all computer equipment assessments,

purchases, installations and maintenance. Additionally, created and

maintained numerous MS-Excel spreadsheets. Personally wired the

offices for a LAN and set up the Novell NetWare file server and

workstations. In conjunction with the application software vendor,

designed numerous, comprehensive changes to the functionality of the

software in order to accommodate the night club side of the business.

. Negotiated & booked entertainment; acted as host for them during

engagements; wrote and placed radio/print ads; oversaw stage

production; booked private events.

. Facilitated the purchase and "roll out" of a second Blues Alley in

Baltimore, MD. Oversaw the renovations, Point of Sale (POS) purchase

and installation and the purchase/installation of both the sound and

lighting systems. Personally interviewed and hired the staff.

Architected the layout for the bar area, service area and front bar

space.

. Increased gross revenue from approximately $1.25mm to $2.5mm.

. Hired, fired, trained and scheduled the staff. Worked nights as floor

manager. Oversaw purchasing and pricing of all food and beverage sales

as well as the kitchen/restaurant operations.

Technology

Microsoft 2010 Professional Suite, (Word, Excel, Outlook), Internet

Explorer, Mozilla Firefox, MICROS, Aloha, Focus, Squirrel Point of Sale.

Have current Serve Safe and T.I.P.S. accreditation, and ABC manager's

license for DC.

Contact this candidate