Customer Service Representative
Resume:
North Chicago, I L, *****
[Website]
*************@*****.***
Rashada King
Seeking a challenging position as a Customer Service Representative where my
OBJECTIVE
superior skills for providing excellent Service, and strong work ethic will be an
i ntegral part of a Dynamic team.
• 6+ years Microsoft Office- Word, Outlook & Excel
SKILLS &
A BIL ITI
• 45WPM Typist
ES
EXPERIENC CUSTO ME R SERV ICE, ARAMARK (CONTRACT POS I T IO N) H I G H LAN D
E PARK HOSP I TAL
06/12-12/13
• Register, transfer, admit and discharge patients into and out of dietary
database.
• Route calls more efficiently, answer 90-100 inbound calls daily.
• Use phone management skills to provide accurate information regarding a
patient’s dietary plan.
• Use file management skills.
D I ETARY CALL CE NTE R, COMPASS GROUP
09/10-05/12
• Worked closely with patients and staff.
• Ensured the timely serving of accurate and appropriate meals to every
patient.
• Monitored the meal offerings to every patient; made sure selections fell
w ithin the parameters of their current diet order.
• Maintained close interaction with patients to provide assistance with menu
selection.
• Documented any changes in diet plans and confirmed with patient’s health
team.
CUSTO ME R SERV ICE ASSOC IATE, TERRY’S MASTE CRAFT COAT I NG
06/08-09/10
• Answered all incomings for sales an order entry.
• Accounts payable, accounts receivable.
• Used phone management skills to provide accurate information, route calls
more efficiently, and set a higher volume of estimates, increasing weekly
p rofit margin by 10%.
• Acted as a dynamic team member, assisting in administrative front office
and rear office procedures as needed to increase office efficiency.
CUSTO ME R SERV ICE, DO HE NY’S WATER WARE HOUSE
08/04-05/07
• Attracts potential customers by answering and service questions;
suggesting information about other product services.
• Opens customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem.
• Maintains financial accounts by processing customer adjustments.
EDUCATION COLU MB IA COLLEGE, MO
• Currently studying for a bachelor’s in Human Services.
• GPA 3.4
• Dean’s Scholarship Recipient
EVEREST COLLEGE, SKOK I E I L
• Medical Assisting
• GPA 3.0
• Honor Student
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• Exceptional interpersonal and communication skills both writ ten and
COMMUNICA
verbal
TION
• Strong communication skills for professional level communication with
customers
• Able to handle customer situations from end to end with empathy
• Demonstrated sense of accountability for customer satisfaction
• Think critically and logically under pressure
• Work independently with limited supervision
REFERENCE KAT H ER I N E CLAYBORNE
S Supervisor, Doheny’s Water Warehouse
KE’ERA RAYFORD
Supervisor, Compass Group
Page 3
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