Customer Service Sales

Christopher Stepp

***********.*******.*****@*****.*** - 828-***-****

WORK EXPERIENCE

Production Supervisor Manual Woodworkers & Weavers

• Department supervisor for 3rd Shift Pillow Blow Department

• Plan, direct and coordinate work activities and obtain resources necessary for production success.

• Responsible for managing the schedule and inventory control for pending manufacturing orders

• Creates and revises systems and procedures by analyzing operating practices, record-keeping systems,

forms of control, and budgetary and personnel requirements; implementing change.

• Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and

appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing

systems, policies, and procedures.

Crew Lead/ Operator Facility Logistics at Kimberly Clark

• Crew lead duties include managing a team of machine operators. Completes production plan by scheduling

and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising

schedules; resolving problems; reporting results of the processing flow on shift production summaries.

• Prepare, allocate, and over-see the department including daily work instructions, material grade changes.

machine set up and maintain production rates

• Make critical decisions involving production

• Data entry of shift production, issue reports, machine set-up, material grade changes, machines slit width

set-up, and other various responsibilities relayed to me by my superiors.

Material Handler/S&H/Gearing Pinnacle Staffing-Meritor

• Duties include shipping/receiving, fork truck operation, loading and unloading trucks, dispersal of parts

throughout the plant, interplant packing, loading and shipping to international plants.

• Drill press recenter operation, inspect pinion and ring gear for QA, Magnaflux.

Direct Support Professional/ Habilitation Specialist, Behavior Analyst RHA Health Services

• Provide direct support for adults with mental retardation and development disabilities

• Assist clients with teaching, implementing, maintaining, and support with daily living skills with the inclusion

of community interaction and training.

• Create, implement and manage IEP programs per NC-ICF regulations

• Work in close relation with psychiatrist, psychologist, QP's. and other administration team in developing

personal outcome plans for support clients

• Create, implement, and manage behavior support plans tailored individually to present to persons served

by RHA Heath Services INC.

• Perform administrative duties within the office and maintain 24/7 on-call status for behavioral emergencies

Christopher "Malcolm" Stepp

~~

Interior Design Sales Professional Rug & Home

• Direct sales and customer service for high-end home décor.

• Maintain sales lead contract with current customers

• Multi-task several sales deals at once

• Complete customer orders and sales transactions, track customer orders and maintain a relationship with

the customer, providing status updates and confirming ship dates.

• Record yearly merchandise inventory and maintain inventory database.

National Parts Account Representative MR Cycle & Marine

• Maintain parts and accessory sales and customer service for motorcycle businesses as-well as individuals

across the U.S. Maintain customer service with performance shops nationwide

• Worked as a team member to meet and exceed sales commission quotas

• Provide technical and customer service support

• Multi- tasked multiple duties at a single time

Industrial Knit Department Milliken and Company

• Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing

priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow

on shift production summaries.

• Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance

records and data; answering questions and responding to requests.

• Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending

action

• Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth

opportunities.

EDUCATION

Bachelor's in Business Management

University of Phoenix

Associates in Business and Marketing

University of Phoenix

2013

ADDITIONAL INFORMATION

I have a strong sales, customer service, manufacturing, and personnel management background. I have

organizational skills and the aspiration to grow and gain experience with a solid company as I earn my

bachelor's degree in business. I am looking to further refine my professional skills and I have a solid history of

proving to past employers my ability to develop into a valued employee. I believe my productive and efficient

work habits and self-motivation will prove to be qualifications you will value in an employee.

Skills and Strengths:

• Excellent customer service skills with professional verbal and written communication skills.

• Computer knowledge including Microsoft Word, Excel, Outlook and basic webpage design.

• Experience managing a team of 30-40 employees in a manufacturing industry.

• Self-motivated and goal-oriented with an understanding of the importance of timelines and deadlines

• Confidence in handling customer issues with the knowledge of manufacturing and inventory control

• Detail-oriented, including strong organization skills and excellent time management skills.

• Four years of experience in handling and transporting materials by forklift in the allocation department

Contact this candidate