Sales Customer Service
Resume:
Pamela A. Mann
Virginia Beach, Virginia *****
***********@***.***
Skills Summary
Challenge Driven Achiever whose competitive nature, market insight and
global perspective, generates dynamic results.
Business Development Expert who seizes market opportunities and
develops/executes strategies that drive profitability.
Results Oriented Leader adept at managing sales growth and expenses to
maximize profits.
Exceptional Team-Builder with ability to build effective organizations and
motivate the entire team.
Professional Experience and Accomplishments
2004-2014 District Sales Manager OfficeMax, Chesapeake,
Virginia
Reporting to the VP of Sales for the Mid-Atlantic, held responsibilities
for managing an outside Sales force for B2B customers. Managed a team of
eleven reps, within the state of Virginia. Heavy concentration on
prospecting and new business. Major focus on selling the Total Enterprise
Solution, which included Office Supplies, Furniture, Paper, Technology and
Managed Print Services.
1997-2003 Regional Vice President Metrocall
Wireless, Alexandria, Va.
Reporting to the President and COO of the Company, held P&L responsibility
for the states of Virginia, Delaware, Washington, Maryland, New Jersey, and
Pennsylvania. Led a field management team of Vice Presidents, Operations,
Sales Managers, Customer Service, Retail, and Technical. Increased revenue
through the sale of Wireless, one-way, 2-way, PCS, Cellular, and Enhanced
services and products.
. Played key role in development of five year strategic plan.
. Contributed $94 million in annual revenues.
. Contributed $59 million in annual EBITDA.
. Averaged 64% cash flow margins, year after year.
. Directed and motivated a regional team of 300 employees.
1995-1997 Market Vice President
Metrocall Wireless, Alexandria, Va.
Reporting to the COO of the Company, held P&L responsibility for the state
of Virginia. Led a field management team of Operations, Sales Managers,
Customer Service, Retail, and Technical.
. Played key role in the development of the state of Virginia.
. Contributed $26 million in annual revenues.
. Contributed $16 million in annual EBITDA.
. Consistently led the Company with the highest cash flow margin of 62%.
. Contributed the highest number of winners for the Company's National
Achievement Awards.
1995. Director of Sales Metrocall
Comm., Alexandria, Va.
Reporting to the Market Vice President, drove the sales for the entire
state of Virginia.
. Key player of implementing a merger/acquisition for the Company in
Virginia.
. Cultivated and supervised a sales management team and a direct sales
team across Virginia.
. Had the highest number of winners for the Company's National
Achievement Awards.
1990-1994 Sales Manager
Metrocall Comm., Alexandria, Va.
Reporting to the Director of Sales, drove sales for the Virginia Beach and
Newport News teams.
. Hired and trained two leading sales teams for the state of Virginia.
. Exceeded all goals on a consistent basis.
. Had the highest number of winners for the Company's National
Achievement Awards.
1986-1990 Account Executive Metrocall
Comm., Alexandria, Va.
Reporting to the Sales Manager, led the Virginia Beach sales team in
productivity.
. Top Account Executive for 3 years.
. Developed customer relationships that lasted throughout the 17 years
with Metrocall, and beyond.
Radford University and Old Dominion University, 1977-1982.
Old Dominion University Board of Trustees 2000-2003.
Throughout my seventeen years with Metrocall, and my ten years with
OfficeMax, I was a very accomplished leader and well respected within the
organizations. My competitive spirit, take charge attitude, honesty and
integrity, and passion for what I did, undoubtedly added to my successes.
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