Sales Manager
Resume:
Michael E. McReynolds 630-***-****
**** ** **/**/**** With the Acxiom (downers Grove) Helpdesk Level 3 (phone
support)
. Helpdesk roles, C.A. Servicedesk, Remedy
. PC Hardware (remote support) 3,000-18,000 employees, troubleshooting,
upgrade recommendations, remote support, Webex, Lync, etc.
. Catch-dispatch to advanced support groups
. Office 97, 2010-13 through Office 365 Web technology, installations,
troubleshooting, how-to's.
. Account mainenance, Active Directory, Mainframe, AS400, Database,
security, passwords, troubleshooting.
. Mobiles devices, IPhone, Blackberry, Android, setups, connectivity,
email, security, troubleshooting.
. Remote clients, Shiva, Firepass (WEB based VPN from f5), installations,
troubleshooting.
. RSA hard and soft tokens, assignments, corrections, resets
troubleshooting.
1995-2005 Wm. WRIGLEY Jr. Company PC support Senior (deskside hands on
support)
. Helpdesk roles, HP Servicedesk.
. PC Hardware direct support of up to 500 employees, troubleshooting,
upgrade recommendations, remote offices (some travel), desktops and Sales
forces laptops, imaging, image builds.
. Mobiles devices, IPhone, Blackberry, Android, setups, connectivity,
email, security, troubleshooting.
. Adapting Legacy applications to new WEB based standards.
1992-1995 Entex Information Systems PC support & helpdesk (combined phone-
deskside)
. Contract work, on-site, several companies, anything IT, desktop, light
network cable patching, Printers, troubleshooter
1990-1992 Chicago Computer Exchange Hyde Park, Illinois PC services and
sales
. Refurbishing customer desktops, laptops
. PC sales
. Data recovery from PCs
As a Helpdesk and PC/Technician level 3, my creativity and deep
understanding and ability to identify technical issues and ability to
react accordingly, I would be a valuable fit as a Workstation Technician
I & II. My expertise with customer phone support is extensive.
PC break/fix extensive work with Dell and Compaq equipment, laptops, HP
printers, configuration, software installation, backup, virus recovery,
one on one customer training, extensive software support, networking
protocols and platforms Novel and TCP/IP, traceroute and troubleshooting.
Email systems cc:Mail, Notes, Outlook, configuration and troubleshooting.
Helpdesk support, level one, two and three, remote user support,
training, timely reporting of trouble ticket through the use of HP
Service Desk and other helpdesk products.
Objective Join the team as an employee Information Technology Support
Desk or IT Infrastructure/PC Support Specialist ( ITISS )
Experience
2006 to 03/02/2014 With the Acxiom Corporation of Arkansas
Level 3 Helpdesk Technician working 3, 12 hour days per week. This full
time employment has continued uninterupted for 7 years and during staff
reduction, to match loss of some of the company's larger customers. I was
released as 'rehirable' favorable rating.
1995-2005 Wm. WRIGLEY Jr. Company Chicago, Illinois
Senior PC Technician level 3
Worked for 4 years as primary support resource for the Wrigley Sales force,
develop and manage the new software platforms while Wrigley upgraded the
sales laptops from early Compaq to new Dell systems, upgrading and rolling
out the Windows '95 then Windows '98 units as well as migrating the sales
force from cc:Mail to Lotus Notes. Certified with Compaq to perform
warrantee upgrades and repairs then with Dell to service the new "fleet" of
machines as they were adapted by Wrigley. I acted as the single point of
call for all break/fix issues for the sales group. (approx 300 laptops).
Assisted (3 years) as Wrigley adapted new, modern help desk facilities and
performed helpdesk response (break/fix) one-to-one. Migrated all sales
offices
(California, Illinois, New Jersey, Texas) to Windows '95 and Lotus Notes.
Worked as senior (level 3) technician covering advanced troubleshooting
issues, helpdesk support, one-to-one, and worked testing new programs and
systems as they were adapted. During these 3 years, worked with the
security group to aid virus protection and assisted in the adoption of the
SAP R3 systems rollout.
1992-1995 Entex Information Systems Schaumburg, Illinois MAC and PC level
1 support and helpdesk technician
This was contract work with Entex during which time I was placed with
several companies, and obtained A+ and HP printer certifications.
Worked at Motorola for 1 year between 3 locations on-call, break/fix of Mac
and PC workstations, laser printer repair.
As a contract employee, worked for 1 years at G.D. Searle a Monsanto
Company, Skokie, Illinois, as Helpdesk technician and performed on-site
break/fix PC's and laser printers. Obtained HP certification for this work.
1990-1992 Chicago Computer Exchange Hyde Park, Illinois
PC sales and refurbishment technician level 1
Reconditioned PCs and MAC equipment, printers.
Retail sales of PCs and systems to the public.
On-site repairs, upgrades, systems deliveries, performed customer training.
Salary Requirements $55,000 annually
Education High School G.E.D. U.S. Army, Fort Polk, LA.
Interests Real Estate investing, Internet Technologies, Dancing Swing,
Disco, Linux/Unix Operating systems (Zorin/Debian a favorite), High
performance PC systems.
11111 S 84th Ave. 3B Palos Hills, Illinois 60465 630-***-****
Professional references.
Donna Thornotn (direct manager at Acxiom: service desk Team Lead
aquaintance 6 years)
donna.thornton @acxiom.com
Thomas Victor (Business aquaintance, real estate broker, PC support client,
10 years)
**********@***.***
Tim Stotts (helpdesk services lead, Wrigley Company, aquaintance 20+ years)
***********@*********.***
Michael Hughes (direct manager at Wrigley for 10 years, Head Customer
Manager at Acxiom, 20 year aquaintance)
*******.******@******.***
Michael Pauletti (Owner, fasteks on-site services, former employer 5 year
aquaintance)
*.********@***.***
Paul Erling (VP of Enera Inc. Owner of CCEX, direct manager at CCEX, 25
year acquaintance)
****.******@*****.***
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