Customer Service Sales
Resume:
Katie L. Poluka
**** ***** **. *. *-mail: *****.******@*****.*** Cell 952-***-****
Lakeville, MN 55044
Hard working, motivated, recent graduate with strong leadership skills and a B.A. in Psychology seeking a position that will
utilize my current background as well as enhance my career interests in the work force.
EDUCATION:
William Woods University Graduated in 2011 Fulton, MO
Major: Psychology
Minor: Equine Science
RELEVANT COURSEWORK:
Medical Terminology Business Management
Abnormal Psychology Research Methods
Educational Psychology Social Problems
WORK EXPERIENCE:
Omni Data Retrieval Feb. 2013 - Present
Client Services Representative
Manages and assists with daily tasks of largest client
Accurate processing of criminal search requests with no errors
Coordination between clients and vendors to ensure timely completion of all requests
Handles incoming calls and emails from clients and/or vendors
Internal department tasks and projects as assigned
Assists and supports in training new hirers
Lakeville Liquors
Sales Associate Oct. 2012- Feb. 2013
Provided timely excellent customer service
Observed guests and checked identification for proof-of-age
• Stocked and rotated department products to ensure freshness and date control
Organized and cleaned store during downtime
Bluff High Kennel Aug. 2012- Jan. 2013
Receptionist
Managed front desk while answering telephones and collecting customer payments
Maintained and updated appointments and scheduling of all customers
Performed other clerical duties as needed
Maintained kennel care for multiple dogs
DSW Designer Shoe Warehouse Aug. 2011- Aug. 2012
Sales Associate
Provided high quality customer service while maintaining customer satisfaction
Managed the register in accordance with POS guidelines
Merchandised, restocked and maintained sales floor
Communicated to others through wireless audio systems
William Woods University Sept. 2009-May 2011
Office Clerk
Performed clerical and administrative duties in an office setting
Katie L. Poluka
9217 161st St. W. E-mail: *****.******@*****.*** Cell 952-***-****
Lakeville, MN 55044
Planned and scheduled meetings accordingly
Worked with faculty in order to complete tasks in a timely fashion
Maintained office files and kept them up to date
SKILLS:
Excellent verbal and written communication skills
Highly motivated & Works well under pressure
Broad, multi-disciplined education
Proficient in MS office (Word, Excel, PowerPoint, Outlook, Access etc.)
Data Entry – WPM 73
VOLUNTEER ACTIVITIES:
Fairview Ridges Hospital
o Volunteer in the Emergency Department 2012
Alzheimer’s Association
o Advocacy Volunteer 2012 - Present
o Team Captain and Participant 2012 - Present
Delta Chi of Alpha Phi Sorority
Marketing Chair
Philanthropy Chair
American Red Dress Foundation
American Heart Association
American Cancer Society
o Relay for life team coordinator and participant
Katie L. Poluka
9217 161st St. W. E-mail: *****.******@*****.*** Cell 952-***-****
Lakeville, MN 55044
REFERENCES:
Kelly Singer
Lakeville Liquors
Kenrick Ave. Lakeville, MN 55044
Relation: Supervisor
Bob Jensen
Bob Jensen Stables
19650 Judicial Rd.
Lakeville, MN 55044
Relation: Supervisor/Owner
Katie Koll
Bob Jensen Stables
19650 Judicial Rd.
Lakeville, MN 55044
Relation: Previous Co-worker
Mandy Carlson
Bluff High Kennel
8260 McColl Dr.
Savage, MN 55378
Relation: Supervisor/ Owner
Tonia Martin
Omni Data Retrieval
20890 Kenbridge Court
Lakeville, MN 55044
*****.******@*****.***
Relation: Co-worker
Katie L. Poluka
9217 161st St. W. E-mail: *****.******@*****.*** Cell 952-***-****
Lakeville, MN 55044
Contact this candidate