Operations Manager

* *** ******** **.

A popka, FL. *****

Cell: 321-***-****

E mail: *****.******@*****.***

QURAN WILSON

PROFFESIONAL SUMMARY

Strong accomplished senior level operations manager with extensive experience in business

development, recruiting and profit gain for various organizations. Possess strong leadership

qualities that yield productivity and highly proficient at problem solving. Adept at executing the

allocation of financial resources while managing budgetary process and completing task

efficiently.

Full P&L Responsibility Payroll

Business Development Project Management & Delegations

Strong Communications skills Employee Recruiting & Training

PROFESSIONAL EXPERIENCE

Milestone Tax Services, Orlando, Florida 10/2013-Present

Operations Administrator

Instrumental in recruiting, interviewing, training and hiring tax preparers, administrative

assistants and Branch Managers as needed.

Managed 15 Branch Managers throughout Florida and Georgia market

Responsible for delegating and implementing policy and procedures for staff focusing on client

retention.

Providing quality customer service and immediately dissolving all client issues and complaints.

Work closely and built new partnerships with outside vendors on promoting the Milestone brand

within community, to clients, and to associates.

Managed human resource responsibility including new hire contracts and new hire paperwork,

seasonal layoffs, terminations and maintaining employee files

Overseeing accounts payable process - ensuring that payables are processed in a timely manner

Made sure that all client information is kept in strict confidence for both employees, Company

operations and IRS compliance

Responsible for compiling daily reports to Chief Administration Officer and VP of Operations on

office production, payroll (ADP), employee status and IRS compliance for each tax office.

Overseen payroll processed accurately, efficiently and according to company and ADP guidelines

Ample Opportunity Inc., Longwood, Florida 05/2012-06/2013

Assistant Manager

Coordinated HR activities by interviewing/screening, hiring, training and managing new

employees. Spearhead office workshops and team meeting.

Created power point presentations for enhanced visual communication. Tracked team production

sales and provided a competitive edge on market research.

Executed all administrative responsibilities including accurate record keeping, payroll, client

filing and financial payment management.

Quickly identified and resolved problems while providing quality customer service

Lead office in sales and acquisitions most weeks

Ranked 23 out of 500 sales representatives in organization

Wilcox Bail Bonds, Inc., Tampa, Florida 06/2011-05/2012

Office Manager/Licensed Bail Bond Agent

Implemented new sales and marketing strategies that increased new client flow and revenue of

70% in six months. Built a strong brand presence for a new bail bond office.

Identified and resolved office issues while providing quality customer service

Created organizational charts and planning charts for employees. Oversaw screening and

interviewing of all new clients regarding contracts and negotiation of business.

Instrumental in building the HR department by implementing training and in-service sessions on

state and federal laws in Bail Bond industry.

Accounts Receivables, preparing reports and making collection calls as needed to past due clients

Hiring, training and supervising staff; coordinating and evaluating all administrative duties for the

office

Danzy Companies, Inc., (Surety Insurance & Construction Development) Tallahassee, Florida

03/2005-06/2011

Vice President of Operations

Provided overall direction and guidance of day-to- day business operations; executed business

development plans and acquired over 12 bail bond offices in the North and Central Florida

market.

Provided purchasing assistance as needed for office equipment, supplies and construction

materials

Accountable for Hiring, training and supervising staff; coordinating and evaluating all

administrative duties for the office

Managed office human resources including new hire paperwork; processing leave of absences,

seasonal layoffs and terminations and maintaining employee files

Overseen accounts payable process - ensuring that payables are processed accordingly

Tracked accounts receivables, preparing reports and making collection calls as needed to sub

agents for past due reports

Acted as liaison with Danzy Surety (surety Bond Company) in acquiring bail bond offices.

Worked closely with CEO& COO on business ideas and presented monthly reports on project

performance. Conducted weekly meetings with senior level executives and office staff.

Processed payroll accurately, efficiently and according to company policy

Project Managed multiple residential construction project

Managing construction documentation including budgets and proposals; change orders and

accounting data input into the system

Action Labor Management (Staffing Agency) 02/2003-03/2005

Tallahassee, Florida

Branch/Operations Manager

Built and managed accounts with client sales margin over one million annually such as: City of

Tallahassee, Florida A&M University, Printing House and Onyx Industrial.

Delegated responsibilities and supervised recruiting. Managerial duties included maintaining and

reviewed P&L statement and ensuring that the office kept a gross profit margin of 12% quarterly.

Hiring, training and supervising staff; coordinating and evaluating all administrative duties for the

branch and clients being serviced

Managed branch human resources including new hire paperwork; processing leave of absences,

seasonal layoffs and terminations and maintaining employee files

Tracking accounts receivables, preparing aging reports and making collection calls as needed to

overdue accounts

Responsibly for processing payroll accurately and according to company guidelines

Introduced new recruiting strategies while also writing position descriptions for specific clients.

Supervised up to six (6) employees on immediate staff.

EDUCATION

2003

Associates Degree in History, Florida A&M University - Tallahassee, FL

Minor in Secondary Education

Coursework in Financial Accounting Principle Intermediate Accounting I

Principle of Operations Management course

ACCOMPLISHMENTS

Promoted to Assistant Manager after four months with the Ample Opportunity Co.

Earned the Operation Manager of the year award in 2003 & 2004 for increasing office

revenue by 17 & 20 percent.

Increased profit for Danzy, Inc. by approximately $2 million by implementing new

software that controlled office liability within 2 years.

2012 Most Outstanding Sales Associate (Ample Opportunity, Inc.)

Ranked 23 out of 500 plus sales associates 2012

ADDITIONAL INFORMATION

Civic Leadership Intact Crime Consultant Youth Organization - Tallahassee, FL

Advisory Board Member

KEY SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint)

Social Media (Facebook, LinkedIn, Twitter)

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