Customer Service Sales
Resume:
Kenneth E. Maxwell
Parma, Ohio 44134
********@****.***
OBJECTIVE
I am seeking a position where my interpersonal communications skills and my
customer service skills can be fully utilized.
EDUCATION
Bachelors of Business Management/Accounting in Business
Expected Graduation Date: May 2015
Kent State University - Kent, Ohio
PROFESSIONAL EXPERIENCE
Lead Teller Operations Specialist
CHASE BANK - CLEVELAND, OH SEPTEMBER
2011 - November 2013
- To assist customers with money transactions daily. In
charge of audits, scheduling my employees, making sure they balance
and the vault balances. I keep a close eye on making sure my
bankers are opening up accounts properly and my tellers on making
sure my branch don't take losses while providing excellent customer
service while doing so Our goal is to make our customer experience
the best.
Electronics Sales Team Leader August
2008 - May 2011
Wal-Mart - Maple Heights, Ohio
. Provide excellent customer service experiences for Wal-Mart
students by detailing electronic products and their respective
warranties.
. Assist students by informing them of store discounts and
promotions.
. Served in the leadership capacity for fellow co-workers on
sales floor.
Outbound Calling Representative February
2007 - July 2008
Insurance.Com - Solon, Ohio
. Make outbound calls to customers regarding an insurance
quote via Internet.
Outbound Calling Representative January
2003 - January 2007
Smart Choice Marketing - Beachwood, Ohio
. Made outbound calls in assisting potential customers in
retaining their business with us by providing them with excellent
customer service while finding them a suitable interest rate
TECHNICAL SKILLS
Knowledge of Excel, Outlook, Access, Power Point, and Telesales.
AFFILIATIONS
Black
United Students
August 2008 - Present
VP of Finance, Spring 2009
. Supervised and maintained $20,000 chapter budget
. Maintained our chapter's long-standing fundraiser, our coffee
stand
HONORS/ ACHIEVEMENTSS
National Black MBA Association Aria Boone Thomas Scholar and Government
Finance Officers Associations' Financial Officer Scholarship
References are available upon request.
Contact this candidate