Customer Service Sales
Resume:
Houston, Texas 77071
2-832-***-**** ************@*****.***
3
High- energy financial and customer focused professional possessing major
strengths in work flow production, research and problem solving. A team
player with exceptional leadership abilities. A dependable, thorough and
well-organized planner with a strong attention to detail and work ethic,
while consistently meeting and exceeding set goals. Experience includes:
Database Analysis Training Customer
Service
Problem Solving Sales
Processing
Project Management Research Management
5 PROFESSIONAL EXPERIECE
VERIZON WIRELESS, Houston, Texas 2002-
Present
1 Business Sales Representative
. Sell wireless products and services to small and mid-size businesses
to increase company revenue and prevent churn by prospecting, cold
calling, networking, generating leads and referrals.
. Utilize all sales force automation, funnel management and prospecting
tools.
. Responsible for tracking sales and generating reports.
. Represent company at trade association meetings to promote Verizon
Wireless and increased presence in the community by developing
relationships through chambers of commerce.
. Coach representatives and train on how to troubleshoot data products
and services.
. Recommend wireless solutions with regards to price plans, data and
other enhanced services.
. Review consumer and business accounts to make sure information is
provisioned correctly on the network.
. Analyze customer accounts and submitted trouble tickets to have
network checked by the National Repair Team.
. Prioritize and conduct special projects in order to produce work of
high priority.
2 TELECHECK, INC., Houston, Texas
2000-2001
2 Information Liaison-Data Specialist
. Processed customer account information into company database resulting
in accurate account information.
. Researched and audited company information to ensure accuracy of
customer files.
. Solely responsible for training new hires on company
policies/procedures and processing of checks resulting in producing
over 2000 checks per day.
. Created queue log of daily reports and check processing to monitor
work flow and production.
. Demonstrated flexibility by working overtime as needed to maintain
accuracy and efficiency.
. Facilitated team meetings and attended staff meetings on a consistent
basis.
. Acted/Floating supervisor for two departments when supervisors were
out of the office.
CHASE MANHATTAN BANK, Houston, Texas 1997-2000
3 Account Specialist
. Reduced closings of customer accounts by providing friendly and
competent customer service.
. Monitored status of all past dues and exceptions for commercial loans
in accordance with loan policy in conjunction with BB Service Center
directly assisting in resolution as needed.
. Responsible for the sale and administration of all banking services to
include loans, deposits, investments, trust, etc. to all businesses
assigned to.
. Sold bank products and services that increased bank revenue by 10%.
. Assisted customers with various account information, such as checking,
savings, CDs and IRAs, which allows customers complete understanding
of their accounts.
. Assisted trainers with new hires for the Customer Service and Loan by
Phone departments.
MORRIS N. SHALIT, MD PA, Houston, Texas 1996-1997
4 Office Manager
. Coordinated daily activities so office would run smoothly and
efficiently.
. Supervised 4 personnel in medical records department providing
accurate coding of patient information.
. Assisted with billing and insurance verification resulting in accurate
payments of claims.
. Administered payment postings to patient accounts to show patient
bills had been paid.
. Responsible for office correspondence and all clerical functions.
6 COMPUTER SKILLS
7
MS Office MS Access
MS Excel Windows NT
MS Power Point Internet
8
9 EDUCATION
Bachelor of Arts, Grambling State University, Grambling, Louisiana
Major: Mass Communication with a concentration in Public Relations, Minor:
Marketing
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