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Customer Service Sales

Location:
Houston, TX
Posted:
April 22, 2014

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Resume:

* ********* *. ******

**** * ******** ******

Houston, Texas 77071

2-832-***-**** acds84@r.postjobfree.com

3

* *******

High- energy financial and customer focused professional possessing major

strengths in work flow production, research and problem solving. A team

player with exceptional leadership abilities. A dependable, thorough and

well-organized planner with a strong attention to detail and work ethic,

while consistently meeting and exceeding set goals. Experience includes:

Database Analysis Training Customer

Service

Problem Solving Sales

Processing

Project Management Research Management

5 PROFESSIONAL EXPERIECE

VERIZON WIRELESS, Houston, Texas 2002-

Present

1 Business Sales Representative

. Sell wireless products and services to small and mid-size businesses

to increase company revenue and prevent churn by prospecting, cold

calling, networking, generating leads and referrals.

. Utilize all sales force automation, funnel management and prospecting

tools.

. Responsible for tracking sales and generating reports.

. Represent company at trade association meetings to promote Verizon

Wireless and increased presence in the community by developing

relationships through chambers of commerce.

. Coach representatives and train on how to troubleshoot data products

and services.

. Recommend wireless solutions with regards to price plans, data and

other enhanced services.

. Review consumer and business accounts to make sure information is

provisioned correctly on the network.

. Analyze customer accounts and submitted trouble tickets to have

network checked by the National Repair Team.

. Prioritize and conduct special projects in order to produce work of

high priority.

2 TELECHECK, INC., Houston, Texas

2000-2001

2 Information Liaison-Data Specialist

. Processed customer account information into company database resulting

in accurate account information.

. Researched and audited company information to ensure accuracy of

customer files.

. Solely responsible for training new hires on company

policies/procedures and processing of checks resulting in producing

over 2000 checks per day.

. Created queue log of daily reports and check processing to monitor

work flow and production.

. Demonstrated flexibility by working overtime as needed to maintain

accuracy and efficiency.

. Facilitated team meetings and attended staff meetings on a consistent

basis.

. Acted/Floating supervisor for two departments when supervisors were

out of the office.

CHASE MANHATTAN BANK, Houston, Texas 1997-2000

3 Account Specialist

. Reduced closings of customer accounts by providing friendly and

competent customer service.

. Monitored status of all past dues and exceptions for commercial loans

in accordance with loan policy in conjunction with BB Service Center

directly assisting in resolution as needed.

. Responsible for the sale and administration of all banking services to

include loans, deposits, investments, trust, etc. to all businesses

assigned to.

. Sold bank products and services that increased bank revenue by 10%.

. Assisted customers with various account information, such as checking,

savings, CDs and IRAs, which allows customers complete understanding

of their accounts.

. Assisted trainers with new hires for the Customer Service and Loan by

Phone departments.

MORRIS N. SHALIT, MD PA, Houston, Texas 1996-1997

4 Office Manager

. Coordinated daily activities so office would run smoothly and

efficiently.

. Supervised 4 personnel in medical records department providing

accurate coding of patient information.

. Assisted with billing and insurance verification resulting in accurate

payments of claims.

. Administered payment postings to patient accounts to show patient

bills had been paid.

. Responsible for office correspondence and all clerical functions.

6 COMPUTER SKILLS

7

MS Office MS Access

MS Excel Windows NT

MS Power Point Internet

8

9 EDUCATION

Bachelor of Arts, Grambling State University, Grambling, Louisiana

Major: Mass Communication with a concentration in Public Relations, Minor:

Marketing



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