Sales Customer Service
Resume:
Deborah Morris
***************@*****.***
*/**** – PRESENT – (Phone sales) Selling products to Federal government services in a consultative sales position; handling
all administrative tasks from inception to close. Sale can at times require a high degree of confidentiality. I enjoy this position
however, with the recent changes in federal budgets the demand for this market is in decline.
Manufacturor’s Rep – Miller’s Commercial Flooring 02/2007 – 02/2010 (Owner retired) – Outside sales
Florida Southwest Territory
Sold to Hospitals, Corporations, Educational facilities, Country clubs, retail stores, etc.
• Managed existing accounts, generated and developed new accounts
• Focused on increasing Market Share
• Conducted sales meetings and product presentations
• Executed new product market launch by visiting, calling and sending postcards
• Provided key account management Processed quotes, sales contracts, shipping and installation info
• Performed site measurements and blue-print take-offs
• Managed all administrative functions
Bella Villa Interiors – Sarasota, FL – 04/2005 – 12/2006 (Casualty of the construction collapse)
Sales of 1.2 Million in Interior Upgrades Sold to home owners
• Designed and implemented Selection Design Studio for condo developers
• Assisted in setting and implementing upgrade tactical price points to maximize profits
• Conducted design selection consultations with homeowners
• Created design plans for cabinetry, custom flooring and backsplashes, and lighting installation
• Consulted with Project/Field Managers to ensure correct installations
• Managed all administrative aspects of each project
Centex Homes, Sarasota, FL – 06/02 – 4/05 (Left to start my own business)
Design Sales Coordinator Sold to home owners
• Conducted Interior Finish sales to buyers focusing on up-selling; achieving profit targets
• Assisted clients in custom designs determining clients budget, informing them of options
• Prioritized and organized, and completed work projects
• Prepared and implemented proposals, sales contracts, design diagrams and change orders
• Acted as company/client liaison handling client issues with positive resolutions
• Made construction site visits consult with Construction team to ensure proper installation
• Consistently rated at highest level on JD Powers Customer Service Satisfaction Surveys
IDS, INC. - St. Petersburg, FL - 03/97 – 05/02 (moved back to Sarasota) – Outside territory sales
Account Management
High-end commercial Contract Office Furniture territory sales
• Identified, prioritized and contacted leads
• Strategic sales planning, sales status reports
• Maximized revenue by developing project solutions, up-selling, to meet sales objectives
• Consulted with CADD Design Team on lay-outs, and space-planning
• Created sales quotes, sales proposals, contracts for purchase and change orders, etc.
• Tracked and reported order status delivery and installation schedule
• Supervised installation and conducted on-going follow-up to resell and add-on sales
• Collected large sum deposits
American Business Women’s Association Tampa Bay Business Partnership
Bob Hogue School of Real Estate Real Estate Course, Passed - not licensed
Sarasota Technical College Florida Real Estate; Florida Health Insurance Licensed
DeKalb Community College Business Administration/Gen Business Accounting
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