Customer Service Representative

Hassanatu Bah

**** ****** ****** **. 614-***-****

Westerville, OH 43081 ********@*****.***

Advance Customer support/ Customer Relations

Education Expected Graduation:

Franklin University June-2014

Bachelor of HealthCare Management/Business Administration

QUALIFICATIONS

Software: Clerical Skills:

Windows 98/00/XP Effective Communication

Microsoft Word & Excel Problem analysis

Microsoft Project Organizational skills

Windows Vista/ 7 Analytical thinking

Spreadsheet/ database invoices/ Reports

Memos/ Data entry

Adaptability

Professional Experience

Adecco/Smiths Medical 2013-2014

-Entered data into a health information system in a core function

-Duties include collecting data from various sources, maintaining electronic records and logs.

Running reports, filing paperwork combines with other roles.

-Process and expedite customer’s orders for timely delivery

-Liaison with Account managers and other departments.

Kforce/Chase 2013-2013

Data Entry Analyst

- Enter information in the computer system

- Worked on court orders, levies, subpoena etc.

Aerotek/Medco 2012-2012

Customer Service Representative

- Provide pharmacy benefit management services to hundreds of consumers

- Provide effective service to members about medication, pharmacies, and health care plan

- Job responsibilities include order prescriptions and refill, request a prescription renewal, transferred

prescription from retail to mail, and review prescription history

- Help customers create custom-tailored prescription and benefit plan.

Aerotek/Garden City Group 2010-2012

Class Action Settlement Claims Contact Representative

-Analyze over thousands of settlements files and supporting documents forms

-Notify Claimants regarding current Status and use data entry for innovative information

-Notify Claimants regarding deficiencies and ineligibility

Bright Star Health Care, Columbus, Ohio 2009-2010

Home Health Aid

- Provide direct care for and interaction with individuals with mental retardation and/or developmental

disabilities in residential settings

- Monitor activities of residents and encourage participation in group activates

- Filing and answering the phone as needed

- Takes and records temperature, pulse, respiration, weight, height and blood pressure and respond to medical

emergencies

- Assisting adults with meals, dress, personal hygiene, recreational and work related tasks

Iqor, Columbus, Ohio 2008-2009

Customer Service representative

- Resolve customer inquiries and complains regarding specific phone service and questions

- Assist with sales and educate in excess of 80 customers daily

- Guide customers through the process of technical issues with phones

- Provide continued support to previous customers resulting in repeat business

Certificates: Home health Aid, CPR, and First Aid

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