Customer Service Representative
Resume:
Portia Thomas Resume *
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PROFESSIONAL SUMMARY
Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with proficient communication and computer capabilities. Background includes cashiering experience with high accuracy and strong attention to details. Warehouse worker with strong work ethics. Resourceful and quick-thinking. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills. Customer Service Representative who achieves high levels of customer satisfaction.
SKILLS
Creative problem solver
Quick learner
Strong client relations
Proficient in cash management
Flexible
Team player
WI Licensed Gaming Worker
Loves children
Emotionally supportive
People-oriented
Self-sufficient
Friendly and likeable
Detail-oriented
Dependable
Mother of 6 children
Adept at working with special needs children
WORK HISTORY
Environmental Services Attendant 06/2011 to 03/2014
Potowatomi Bingo Casino – Milwaukee, WI
Resolved guest complaints quickly, effectively and tactfully.
Cleaned in and around the buildings, prioritizing safety at all times.
Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
Inspected facility and grounds and picked up any trash.
Operated compactors and balers to discard cardboard boxes and trash.
Mixed water and detergents in containers to prepare chemical cleaning solutions.
Sanitized bathrooms, showers and locker rooms.
Kept janitorial closets clean and organized.
Properly labeled and diluted all cleaning solutions.
Submitted work orders to the manager on duty.
Responded to calls in both routine and emergency situations.
Customer Service Representative 02/2007 to 10/2010
Speedway SuperAmerica – Milwaukee, WI
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered all calls per day by addressing customer inquiries, solving problems and providing new product information.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Successfully acquired an average amount of new customers per month, generating growth in revenue.
Answered product questions with up-to-date knowledge of sales and store promotions.
Scheduled weekly inventory pickups and deliveries with vendors.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Maintained cleanliness and presentation of stock room and production floor.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Designed displays to make the store experience interactive, engaging and reassuring.
Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
Conducted product inventory.
Obtained customer payment promptly and politely.
Cleaned and stocked coffee and condiment areas.
Received and unloaded incoming shipments.
Received and unloaded incoming shipments.
Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
Accurately counted and provided change as necessary.
Set up storeroom and work areas to allow easy access to stock items.
Maintained a consistent, regular attendance record.
Child Care Provider 08/2002 to 05/2006
The Toddler Shoppr – Milwaukee, WI
Dressed children and changed diapers.
Communicated regularly with parents about daily activities and behaviors.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Maintained a child-friendly environment by allowing frequent access to outdoor activities.
Sparked imagination by helping children discover new things each day.
Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Led shifts while personally preparing food items and executing requests based on required specifications.
Managed an in-home daycare with infants, toddlers and preschoolers and school-aged children.
Promoted good health by preparing meals with organic and natural in
Established a safe play environment for the children.
Encouraged good behaviors using the positive reinforcement method.
EDUCATION
Associates : Child Development 1997
Joy of learning – Gary, IN
High School Diploma: General/Arts 1992
Theodore Roosevelt Senior High – Gary, IN
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