Customer Service Manager
Resume:
Cheryl Engle
Muncie, IN, 47303 United States
*********@*****.***
Human Resources:
Please accept this letter and my attached resume as an application for your company. My accomplishments have
included the following: Associates in Business Administration, Licensed Practical Nurse, Secretary of Business to
Women of Muncie, and active with Muncie on the Move. I have experience with but not limited to:
● Analyze internal processes and recommend and implement procedural or policy changes to improve
operations, such as departmental cost, employee retention and training, company supplies, etc.
● Direct or coordinate the supportive services department of a business, agency, or organization
● Prepare and review operational reports and schedules to ensure accuracy and efficiency
● Set goals and deadlines for the department
● Scheduling of associates with excel spreadsheet program
● Data entry, Microsoft Works, Power Point Presentations
● Excellent oral, written communication, and interpersonal skills
● Apartment leasing, unit inspections, rent collections, evictions
● One Site and Real Page accounting software
● Conducting new hire orientation
● Annual in servicing updating company procedures
● Human Resources, Recruiting and staffing
● Employment training
● Payroll and benefits
● Health, safety, & OSHA regulations
I would appreciate the opportunity to meet and further share with you my qualifications and enthusiasm in becoming
a part of your team. I invite you to review my attached resume and thank you for your consideration.
Sincerely,
Cheryl Engle
Cheryl Engle
Enclosure: Resume
Cheryl Engle
7720E County Road 350N
Muncie, IN, 47303 United States
*********@*****.***
PROFESSIONAL EXPERIENCE
WINDERMERE PLACE APARTMENTS, MUNCIE, IN 47304
Assistant Property Manager, August to Present
● Student apartment leasing
● Working with One Site Accounting
● RealPage accounting software
● Collecting monthly rental fees
● Assessing additional charges per policy
● Daily delinquency reporting
● Completing market surveys of area competition
● Providing support to office staff as needed
● Assisting with tours and leasing
● Developing marketing strategies for community
● As needed office duties
UNIVERSITY NURSING CENTER, UPLAND, IN
LPN, Long Term and Rehabilitation Center, June 2013 – Present (PRN)
● Medication Administration
● Health Assessments
● Medication knowledge and side effects
● Monitoring new behaviors
● G tubes, catheters, breathing treatments
● Routine patient care
● Documentation
● Follow up care
● Patient and family support
Heavy emphasis on communication
●
RC ENTERPRISES, INC, NEW CASTLE, IN 47362
Property Manager, May 2009 May 2013
● Property Manager for single or family rental
● Collecting monthly rental fees
● Recording expenses and revenue in QuickBooks Accounting System
● Balancing of Ledger and reporting weekly to property owner
● Daily deposits
● Oversee all sub contracts for property maintenance
● HR for all staff
● Customer Service
POLSTON BUILDERS,INC, Muncie, IN United States
Human Resources Manager, January 2005 – May 2009
● Work as part of a residential construction and property rental team in a fast paced environment, construct and
modify job contracts as needed, prepare weekly profit/loss financials, prepare T & M estimates.
● Answer customer calls and determine how to assist them.
● Supervise part time office assistants and assist associates with concerns.
● Administer pre employment PPD’s and schedule physicals.
● Complete all HR associate files, explanation of benefits, administering handbook policies and/or company policies are
uniformly communicated.
● Background with all recruitment, advertising, retention, employee morale.
● Council and coach employees concerning company policies, review disciplinary recommendations as indicated per
supervisor.
● Excellent organizational skills, strong oral and written communication skills
● Proficient with Microsoft Office, spreadsheets, and QuickBooks software.
● Inventory and requisition supplies/purchase orders
● Keeping complete financials for rental properties such as; billing, accts payable/receivables, bank reconciliations.
● Heavy emphasis on customer service and public relations.
THE WOODLANDS, Muncie, IN United States
Staff Development Coordinator, Sep 2010 – Apr 2012
● New hire orientation, interviewing, determining qualifications, background checks, drug screen and setting up
physical
● Analyze training needs to develop new training programs or modify and improve existing programs.
● Prepare training budget for department or organization.
● Supervise nursing personnel to ensure compliance with care and process used
● Coordinating schedules for monthly orientation of new hires with other management personnel and budget analysis
● Monthly nursing schedules for all certified aides, QMA's, and nurses, working 12 hour shifts. Ensuring three shifts
are covered adequately with number of caregivers to patient ratio to building census.
● Tracking all infections in the building on a weekly basis, identifying any trends, spreadsheet report due every Monday
by 10A, developing plan to address any same infections greater than two.
● Working as a team player with other department heads to ensure employee retention and recruitment. Coordinated
bi weekly in servicing for all associates, and implementing monthly morale committee activities
● Assessment skills sometimes individually or by caseload.
MUNCIE HEALTH AND REHABILITATION CENTER, Muncie, IN United States
Staff Development Coordinator, Jul 2007 – Sep 2010
● Prepare and distribute health education materials, including reports, bulletins, and visual aids such as films,
videotapes, photographs, and posters.
● Develop operational plans and policies necessary to achieve health education objectives and services.
● Maintain databases, mailing lists, telephone networks, and other information to facilitate the functioning of health
education programs.
● Develop, conduct, or coordinate health needs assessments and other public health surveys.
● Document activities and record information, such as the numbers of applications completed, presentations
conducted, and persons assisted.
● Pre screening for Hiring, HR processes for all new hires.
EDUCATION
Ivy Tech State College, Muncie, IN United States
Nursing License, May 2001
ITT Technical Institute, Indianapolis, IN United States
Associate Degree Business Administration, May 1989
ADDITIONAL SKILLS
● Highly motivated, goal directed professional with strong administrative background.
● Problem solving skills, able to identify possible concerns of problem areas and forum innovative solutions.
● Strong communication skills and people skills
● Ability to learn new task quickly and competently, as well as exceptional at multi tasking
Contact this candidate